Summary:
Serves customers by taking telephone, fax, and e-mail orders; providing information.
Project Details:
- Take orders by obtaining and verifying information.
- Enter orders by transmitting information.
- Provide product/service information by answering questions and offering assistance.
- Maintain call center database by entering and verifying information and update contact log.
- Improve quality results by recommending changes.
- Keep equipment operational by following established procedures and report malfunctions.
- Update job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests.
- Explore opportunities to add value to job accomplishments.
Job Experience:
- Customer Service
- Customer Focus
- Phone Skills
- Listening
- Verbal Communication
- Data Entry Skills
- Product Knowledge
- Job Knowledge
- Objectivity
- Dependability
- Multi-tasking
Oxford is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefitsgroup@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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