Warehouse Associate, Customer Service
Mohawk Industries

Dulles, Virginia


Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Major Function and Scope:

  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSR's and cash boxes, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Waits on customers and prepares sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor products, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.

Experience and Knowledge Required:

HS diploma or equivalent experience;

3+ years of customer service experience and warehouse experience.

The position will be based out of our new location.
44991 Falcon Place
Suite 110
Sterling, VA 20166


We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.



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