Visitor Information/Ranger Assistant
City of Fort Collins

POSITION TITLE: Visitor Information/Ranger Assistant (Hourly)
REQUISITION #: req5919
DEPARTMENT: Natural Areas - Gateway Natural Area
LOCATION: NIX SITE MAINTENANCE BLDG
WORK SEASON: Weekends and holidays starting end of April and continued through September
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $16.00 - 21.00 per hour. Salaries are paid biweekly.
SELECTION PROCESS: Open Until Filled

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check, Motor Vehicle Report, and drug test required within four calendar days (96 hours) of offer.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The Community: The City of Fort Collins sits nestled against the foothills of the Rocky Mountains alongside the banks of the Cache La Poudre River. At 5,000 feet in elevation, residents enjoy a moderate, four-season climate, with an average of 300 days of sunshine per year. With 174,800 residents, Fort Collins is Colorado's fourth-largest city and spans 57 square miles. With the 20 year growth projection, the City of Fort Collins is expected to reach 255,000 residents.

The first people who hunted in this region arrived approximately 11,000 years ago, and Northern Colorado remains an integral part of the traditional and ancestral homelands of the Arapaho, Cheyenne, and Ute Nations. European-American trappers and traders arrived by the early 1800s but rarely established permanent settlements. Gold and silver discoveries in the Colorado mountains in the mid-1800s and the prospect of land for farming and ranching attracted people from eastern cities and across the globe to the Colorado Territory, including what would become the town of Fort Collins; an agricultural colony that emerged from its founding days as a military fort. The expansion included the sugar beet industry's growth, which brought new residents whose descendants still live here today, including Mexican-American families from southern Colorado, New Mexico, and northern Mexico, as well as Germans from Russia. Since 1879, Fort Collins has been the home of the state's land grant institution, Colorado State University, which currently enrolls 34,000 students. Along with the university, the city's major high-tech and manufacturing companies and breweries attract new residents from all over the country and world. The community's overall social diversity continues to grow.

There are abundant outdoor recreation opportunities available to the many residents who enjoy healthy lifestyles. The nearby Horsetooth Reservoir is a key attraction, as is the Cache La Poudre-North Park Scenic Byway. The Downtown district provides many venues for live music, shopping, dining, and nightlife within the city. Fort Collins is widely considered the Craft Beer Capital of Colorado. The City has a strong appreciation for arts, culture, and entertainment. Various national organizations and magazines recognize Fort Collins as one of the best places to live in the nation.

The City's long list of acknowledgements includes:

• No. 2 Best Tasting Drinking Water in North America: American Water Works - June 2021
• No. 5 Best Remote-Ready Cities: Livability.com Jan 2021
• Top 30 Creative Small Cities: CVSuite - May 2020
• No. 18 Safest Cities in America: SafeWise - April 2020
• No. 1 Best Place to Live: Livability.com March 2020
• No. 9 Most Fitness Friendly Places: SmartAsset - Dec 2019
• No. 7 Safest Driving Cities: Allstate - June 2019
• No. 4 Best U.S. Cities to Raise a Family: MarketWatch - April 2019
• No. 9 Best Performing Cities: Milken Institute - Jan 2019
• No. 3 U.S. Cities with Highest Economic Confidence: Yahoo - Nov 2018
• No. 2 Brain Concentration Index: Bloomberg - Nov 2018
• No. 1 City in America for Cycling: PeopleForBikes-May 2018
• Outstanding Achievement in Local Government Innovation Award: Alliance for Innovation-April 2018
• The Malcolm Baldrige National Quality Award-Nov 2017
• 18th Best City for Career Opportunities: SmartAsset - Sep 2017
• 3rd Best College Town to Live in Forever: College Ranker - July 2017
• 25 Best Towns Ever: Where to Live Now: Outside Magazine - June 2017
• No. 1 Stable and Growing Housing Market: Realtor.com-June 2017
• 11th Happiest City in America: Yahoo! Finance - March 2017
• No. 9 Top 150 Cities for Millennials Report: Millennial Personal Finance - Feb 2017
• No. 2 Best Cities for Small Business Owners: ValuePenguin - Feb 2017

Why Work For the City of Fort Collins?

- Potential for paid personal leave and paid holidays

- Employee Assistance Program: counseling, legal, and financial assistance

- Wellness program, workout facilities

- Personal & professional learning opportunities plus potential for career mobility

- Collaborative work environment

SUMMARY: This is a week-end and holidays seasonal position with the City of Fort Collins Natural Areas Department. The job location is at Gateway Natural Area, which is about 15 miles from Fort Collins and is located 5 miles west of Ted's Place on State Highway 14. The Visitor Information/Ranger Assistant will greet visitors at the entrance, assist visitors in purchasing daily and annual passes, assist with parking and parking issues, and provide visitors information on the natural area and regulations.

The employee is expected to work 16 to 24 hours per week. This would include all Saturdays and Sundays, possibly Fridays. It would also include holidays that occur on Mondays. Normal working hours will be 9 a.m. to 5 p.m. The employee on occasion, if available, may work a week-day for a special event.

ESSENTIAL DUTIES

• Greet visitors and assist them in purchasing daily and annual passes

• Provide visitors with brochures, maps, directions, and recreational opportunities

• Answer visitors' questions about the natural area and surrounding area

• Advise visitors of Gateway's and other agencies' rules and regulations

• Provide all visitors with excellent customer service

• Communicate with the Gateway Ranger and facilities crew for any assistance and keep them up-to-date on any concerns or problems

• Call appropriate people for emergencies

• Perform minor general cleaning of entrance station and minor litter clean-up

• File and maintain a variety of records and files

• Work with integrity, honesty, and maintain a safe work environment

• Perform other related duties as assigned

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

QUALIFICATIONS AND REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school degree or GED

• Minimum age 18

• Valid driver's license

• Excellent communication skills

• Ability to successfully complete additional training as needed in the use of a computer, copier, and other standard office equipment

• Ability to obtain a CPR/First Aid/AED certificate

• Able to work unsupervised

• Ability to communicate both verbally and in writing

• Ability to greet and communicate with a wide-variety of visitors in a friendly, welcoming, and helpful manner

• Ability to develop and maintain effective working relationships with other employees, outside professionals, and the general public

Education and Experience: High School or general education degree (GED) required. Six months of customer service related work preferred.

Language Skills: Ability to read and interpret documents such as shelter reservation guidelines and natural area rules and regulations. Ability to write routine reports and correspondence. Ability to speak and answer questions effectively before visitors or fellow employees. Ability to inform visitors of natural area rules and regulations.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Certificates, Licenses, Registrations: Current Colorado Driver's License and be at least 18 years old. Current or ability to obtain a CPR/First Aid/AED certificate.

Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; to see approaching vehicles or visitors, and to ensure visitors can properly obtain a valid park permit. The employee is regularly required to sit, reach with hands and arms, carry, talk, see, and hear. The employee must have manual dexterity to operate a copier, computer, telephone, and a two-way radio. The employee may occasionally lift and/or move up to 10 pounds such as a chair or other light objects.

Work Environment: While performing the majority of the duties of the job, the employee will be sitting or standing either in a small gatehouse approximately 6' X 8' or outside with a small table and a chair depending on weather conditions. The employee will be required to remain in the gatehouse or within a vehicle during variable weather conditions. The work place is located within 50 yards of a river. The employee will be expected to work in an area inhabited by rattlesnakes and other wildlife.

Visit our web site a www.fcgov.com/jobs to apply on-line.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this City policy "sexual orientation" means a person's actual or perceived orientation toward heterosexuality, homosexuality, bisexuality.

POST OFFER BACKGROUND CHECK, MOTOR VEHICLE REPORT, AND DRUG TEST REQUIRED WITHIN FOUR CALENDAR DAYS/96 HOURS OF OFFER.

Note: Some information in your application may be public information under the Colorado Open Records Act.

SUMMARY: This is a week-end and holidays seasonal position with the City of Fort Collins Natural Areas Department. The job location is at Gateway Natural Area, which is about 15 miles from Fort Collins and is located 5 miles west of Ted's Place on State Highway 14. The Visitor Information/Ranger Assistant will greet visitors at the entrance, assist visitors in purchasing daily and annual passes, assist with parking and parking issues, and provide visitors information on the natural area and regulations.

The employee is expected to work 16 to 24 hours per week. This would include all Saturdays and Sundays, possibly Fridays. It would also include holidays that occur on Mondays. Normal working hours will be 9 a.m. to 5 p.m. The employee on occasion, if available, may work a week-day for a special event.

ESSENTIAL DUTIES

• Greet visitors and assist them in purchasing daily and annual passes

• Provide visitors with brochures, maps, directions, and recreational opportunities

• Answer visitors' questions about the natural area and surrounding area

• Advise visitors of Gateway's and other agencies' rules and regulations

• Provide all visitors with excellent customer service

• Communicate with the Gateway Ranger and facilities crew for any assistance and keep them up-to-date on any concerns or problems

• Call appropriate people for emergencies

• Perform minor general cleaning of entrance station and minor litter clean-up

• File and maintain a variety of records and files

• Work with integrity, honesty, and maintain a safe work environment

• Perform other related duties as assigned

This job has expired.