VIP Hospitality Associate

Boston, Massachusetts

The strategy behind the game.

As a VIP Hospitality Associate, you'll play a key role in the growth and development of our VIP user base by driving the logistics and execution of can't-miss VIP experiences. If you are detail-oriented and all about exceeding customer expectations, then we know you'll love it here! Sound good to you? Join us.
What you'll do as a VIP Hospitality Associate:

  • Coordinate hosting experiences for our VIP players, including suite hosting at sporting events, concerts, golf outings, and more!
  • Partner with our Player Development team to gain insights on player preferences for hospitality within a given region.
  • Utilize gifting within experiences to ensure players are happy and engaged.
  • Manage player communications for events within your region - distributing tickets and leading player communication (event logistics).
  • Design standalone or add-on hospitality events to showcase the DraftKings brand and leave customers "wow-ed."
  • Oversee DraftKings swag and gifting by managing inventory and fulfillment.
  • Create "unboxing experiences" through high-end gifting to top customers and prospects.
  • Liaise with player development state reps to identify critical learnings following an event and brainstorm ways to improve events year over year.
  • Consistently strive to improve the DraftKings VIP experience, thinking critically and creatively about ways to make our hospitality the most impactful it can be.
  • Become an expert on your region or state - constantly staying up to date on key sporting events, concerts, restaurants, venues, and other marquee events that would be of interest to our VIP customers.
What you'll bring:
  • You are passionate about improving the customer experience, solving problems, and driving positivity amongst the team.
  • 1+ years of related experience in the Gaming, Hospitality, or Events industries.
  • Strong organizational skills and great attention to detail with the ability to work on multiple projects simultaneously, often under challenging time constraints.
  • Excellent customer service and communication skills.
  • Bachelor's Degree in Business, Marketing, or related field.

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