Vice President, Digital Solutions Delivery AMCs
Mass General Brigham(PHS)

Somerville, Massachusetts


Summary

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting directly to the Chief Information Officer & Sr. VP Digital, Mass General Brigham, the Vice President, Solutions Delivery, Academic Medical Centers (AMCs) will partner with AMC hospital leadership to provide outstanding service and support to sites and advance digital transformation. The Vice President, Solutions Delivery, AMCs will be a key member of the Solutions Delivery leadership team working collaboratively and partnering with other enterprise and site leaders to design, implement and support the future digital strategy such that front line needs for new digital capabilities are met.

The Vice President, Solutions Delivery, AMCs will manage the service and support provided to the AMCs, which includes Mass General Hospital and Brigham and Women's Hospital.

Principal Duties and Responsibilities

  • Provides Digital leadership and support of the Mass General Brigham AMCs
  • Member of the Solutions Delivery leadership team
  • Oversees a team of extremely dedicated and talented site Digital teams
  • Working closely with the CIO, Solutions Delivery & AMC leadership teams, identifies, and executes opportunities for the AMC site-teams to collaborate more closely together at the site and Solutions Delivery levels
  • Works closely with enterprise Digital infrastructure and platform teams to provide outstanding support and delivery services to AMCs
  • Understands, informs, and drives future technology architecture and digital strategy
  • Works closely with the CMIO team and operational leaders to prioritize requests, including enhancements, break/fix, demand, extensions, and new applications
  • Support service lines, enterprise clinical departments and provide shared services to other sites
  • Works closely with CMIO team and other operational leaders to provide technical options, feasibility, and trade-offs to guide digital solutions for operational needs.
  • Partners closely with Digital platform teams, including the Clinical, Data and Administrative platforms and Patient Experience and Virtual Care platforms to ensure that needs of end users are being met with current and future digital products
  • Leads strategic engagements that derive insight and provide recommendations to the business and program/strategy development to improve performance
  • Plays leadership role in the enterprise architecture program, helping identify and prioritize opportunities to consolidate applications and move to enterprise preferred platforms
  • Strategic planning to support AMC and Digital needs
  • Provides leadership and support for AMC and Solutions Delivery-wide projects
  • Consistently identifies new opportunities to drive digital programs into the business and drive results.
  • Builds strong client relationships, proactively delivers counsel to customers, develops strategic plans, manages account budgets, staffing and work quality
  • Motivates, coaches, and consistently provides feedback to staff managed.
  • Serves as the main point of escalation with customers of AMC sites and sets the tone for staff in terms of customer servicing expectations
  • Promotes adherence of designs to policies and standards, architectural principles, and guidelines
  • Validates customers experience and satisfaction measurement regularly
  • Fluent in available program/process management tools, measurement tools, and methodologies to ensure programs are tied to performance metrics
  • Mentors & develops the talent in line with future strategy
  • Oversees MGBD Solutions Delivery, AMC budget and planning
  • Participates in MGBD Administrator on Call rotation
  • Other duties as assigned


Qualifications
Qualifications
  • An undergraduate degree in Computer Science, Business Administration, Information Systems, or related field required
  • Master of Health Administration or Master of Business Administration is preferred.
  • Minimum of 10 years of information systems experience required, with significant experience in a highly complex, academic medical center, medical school teaching hospital, or integrated health care delivery system
  • Sustained track record of successful information technology implementation and service delivery in complex healthcare organizations
  • Experience as a Site Chief Information Officer in a highly complex, matrixed, academic health system
  • Highly organized, fluent with designing and managing a strategic planning model
  • Strategic, analytical thinker
  • Willingness and successful experience leading change in a large organization
  • Positively collaborates with other employees and departments to complete objectives
  • Proven leadership and team-building skills in both large and small organizations, with direct responsibility for scaling, developing, and maintaining high performing teams
  • Fostering a culture that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results
  • Anticipating project risk and constraints and proactively working towards resolving them
  • Advanced knowledge of the MGB system and its institutions is preferred.

Skills/Abilities/Competencies

Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
    • Performance Focused:
      • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
      • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
      • Cultivate Innovation: Create new and better ways for the organization to be successful
      • Ensure Accountability: Holding self and others accountable to meet commitments
      • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
    • People Focused:
      • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
      • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
      • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
      • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
      • Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
  • Organizational skills to be able to manage a wide variety of competing projects, prioritize tasks effectively, and meet tight deadlines.
  • Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and present the information in a succinct and effective manner.
  • Exceptional interpersonal skills to be able to work with staff at all levels on issues that may be complex, sensitive, and confidential.
  • Advanced knowledge of software engineering and software development life cycle
  • Sustained track record of successful information technology implementation and service delivery in complex healthcare organizations
  • Proven ability to successfully pilot and scale digital tools in both hierarchical and matrixed environments
  • Leader who supports, enables, and demonstrates all efforts around diversity and inclusion; seeks diversity among leadership and staff across gender, ethnicity, and perspectives.
  • Working knowledge of value-based care, agile methodologies, and venture capital
  • Develops and maintains colleague relationships, solves problems analytically, demonstrates strong project management effectiveness, highly developed written and verbal communication skills, consistent professional presence, and strategic insight
  • Strong analytical skills, judgment, and effective communication to solve problems and eliminate obstructions that impede the execution of strategic programs
  • Selects, develops, and evaluates managers who are responsible for developing and leading strong employee teams in order to meet the goals established for MGBD.
  • Committed to the professional development and career advancement of direct reports and matrixed colleagues, exemplified by genuine interest in career progression, ensuring opportunities to present and engage, providing counselling and career advice.
  • Works collaboratively with MGB Human Resources to assure effective and efficient business practices.
  • Comfort working across functions and lines of business at all levels of the organization
  • A data-driven approach, drive for efficiency and customer orientation

Fiscal Responsibilities

Directly oversee annual budget of ~$30 million. The budget consists largely of people resources with significant indirect influence of larger Mass General Brigham Digital capital and operating budgets.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • This position requires occasional local travel to MGB sites, vendors, and/or conferences and Assmebly Row
  • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
  • Normal office working conditions. The noise level in the work environment is quiet to moderate.
  • While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision and depth perception.
  • May require evening, weekend, and holiday work, as well as on-call work

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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