UX Research Intern
Chegg, Inc.

Job Description

UX Research Intern

Location - Santa Clara, CA Hybrid

Responsibilities:

• Partner with LX Designers, Product Managers, and UX Designers to recommend research-backed solutions for our products based on customer data
  
• Use tools like UserTesting.com to conduct both moderated and unmoderated research sessions with participants to get feedback on design concepts during the discovery stage of product development and perform some usability testing for experimental products
  
• Contribute research findings to inform the product development lifecycle
  
• Conduct Literature reviews
  
• Compile and review research results and report key findings; make recommendations to Design, Product, and Marketing based on those findings
  
• Engage with Chegg's Summer College Interns frequently to gain insight into product design, user experience(s) as well as Student attitudes towards things like AI.
  

Experience:

• Currently pursuing a graduate-level degree in Psychology, Anthropology, Sociology, HCI, Education, Cognitive Science or other relevant fields
  
• Be able to work 40 hours per week for 12 consecutive weeks
  
• Be onsite in Chegg's Santa Clara office 3x/week (Tues, Wed, Thurs) /Remote M/F
  
• Ability to prioritize and manage work to adhere to critical project timelines in a fast-paced environment
  
• Familiarity with user-centered design principles, careful attention to detail, as well as the ability to grasp multiple product requirements
  
• Adept at user-centered research methodologies
  
• Curious and creative; enjoy digging into complex issues and problem-solving
  
• Ability to facilitate the rapid iterative design process
  
• Ability to blend both quantitative metrics and qualitative feedback into the product design process
  
• Excellent presentation skills
  

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

http://techblog.chegg.com/

Chegg is an equal opportunity employer

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