Training Specialist
BC Forward

Training Specialist

BCforward is currently seeking a highly motivated Training Specialist Role at East Hartford, CT.

Position Title: Training Specialist

Location: East Hartford, CT

Anticipated Start Date: Tentative start Date 03/18/2024.
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ Months with a Strong possibility of Extension.

Job Type: Contract 40hr week/Onsite

Pay Range: $25/hr to $28/hr on W2.
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

• Reporting to the Training Supervisor, the Trainer is responsible for development and delivery of remote and on-site training curriculum. The Trainer has an intricate role in the organization as the Trainer is relied upon to be a Subject Matter Expert on all levels of the process.
• This innovative thinker will work closely with the Training team to develop, document, implement, and maintain comprehensive training and quality assurance plans for all operational units. These comprehensive plans will focus on continuous quality improvement by setting goals for meeting service level requirements, improving customer service, and increasing staff productivity and accuracy.

Essential Job Duties:

• Deliver remote and in-person trainings with a high level of energy and enthusiasm.
• Develop and maintain training material and processing guides for staff.
• Maintain and update operational manuals and training materials with all system enhancements as they occur, communicating and training any upgrades with all affected parties in a timely manner.
• Work closely with the managers and supervisors on refresher trainings for staff that are not meeting QA expectations.
• Monitor, record and report training functions, including the tracking, and reporting of training class information on the performance of trainees, training class progress and projects.
• Develop and conduct operational and remedial training classes including pre-testing and post-testing, classroom work, evaluations, and management feedback process.
• Ensure course content, testing, evaluations, and styles of training conform to accepted standards of instructional design and contract compliance.
• Provide quality and timeliness of deliverables.
• Serve as SME (Subject Matter Expert) across all functional areas.
• Facilitate meetings and act as a liaison with the Client and other Business partners to identify and resolve issues and barriers within the Process, Policies and Procedures.
• Maintain Policy Procedure Guides and Manuals and evaluation of their effectiveness as demonstrated through staff performance.

Skills and Qualifications:

• Bachelor's degree required.
• Experience in both Remote and In-Person training environments.
• Experience with design, development and delivery of remote and in-person training programs including training needs analysis, training evaluation and instructor evaluation.
• Demonstrable ability to develop and implement training plans for on-going operations.
• Ability to deliver information in a group setting both orally and written.
• Experience with learning management system software applications and/or on-line training programs.
• Strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment.
• Strong analytical, empathy and problem-solving skills.
• Flexibility and adaptability to fast paced, changing operational environment.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Ability to devote the time required to meet the business needs and on-going operations.
• Experience in public sector or Government sector (healthcare, Medicaid and/or CHIP) a plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Trainee/ Trainer

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 219660 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
East Hartford, CT (Onsite)

Job Type
Accounting, Admin - Clerical, Automotive

Experience
Not Specified

Date Posted
03/05/2024

This job has expired.