Ticket Operations Specialist
Murray State University

Posting Number:

20240077NE

Ticket Operations Specialist

Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University.

Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information.

Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Women and minorities are encouraged to apply. Murray State University is an equal education and employment opportunity, M/F/D, AA employer.

Regular Full-Time

Murray, KY

12 Months

Staff - Non-Exempt (Hourly)

Athletics Ticket Operations

This job involves both supervisory and coordinating work as a member of the Murray State Athletics Ticket Office to ensure the execution of both ticket operations and ticket sales.

Primary DutiesProvide excellent customer service all patrons both over the phone and in person. Lead and facilitate all aspects of the women's basketball season and single game ticket sales campaign: including but not limited to outbound sales strategies, coordination of marketing efforts both internal and external, establishing and communicating with season ticket holders as needed. Preparation and management of all women's basketball pass lists in coordination with the coaching staff and compliance office. Lead all ticketing logistics and operations for all women's basketball home games. Assist with the sales of single game, mini-plan, group and season tickets for football and men's basketball via phone and walk-up sales. Assist with event setup, game-day operation, and event reconciliation. Assist with the creating invoices and fulfilling mailings for football and basketball tickets. Process mail daily, including receiving and tracking payments in Archtics. Oversight and execution of all payment plans and payroll deductions. Processing daily deposits, Interaccount transfers and other payment documents through both the Banner system and Ticketmaster system. Assist with management of customer accounts in the Ticketmaster system. Creating and maintaining a ticket office record retention system in coordination with the athletic department business office. Oversight and execution of all sponsorship invoicing and payment tracking in coordination with the Associate AD for Resources and Operations. Preparation of monthly donation reports for coaches and administrators. Assist with various ticket office projects, as well as providing additional administrative assistance as needed. Assist with the hiring, training, supervising and scheduling of game day ticket staff. Comply with all NCAA, OVC, MVC, MVFC, and Murray State University rules, regulations and policies. Ability to works nights and weekends -including all home football and basketball games. Position will act in the absence of the Assistant AD for Revenue Generation & Ticket Operations. Other duties as assigned.

• Bachelor's degree required.

• One year of experience in collegiate athletics, preferably in the ticketing area.
• Experience in customer service or sales
• Excellent communication and interpersonal skills with the ability to interact with the public in a courteous, friendly manner in person and on phone.

• Knowledge of Ticketmaster/Archtics ticket software preferred.

04/16/2024

04/30/2024

No

Along with the application, the following items must be included:

• Letter of application
• Resume
• Three (3) references

$14.99 (additional pay dependent upon qualifications)

• Occasional nights and weekends.

• Ability to stand for long periods of time on gamedays.