Technology Service Desk Coordinator
Jobelephant.com, Inc.

Technology Service Desk Coordinator

Job no: 533375

Work type: Classified Staff

Location: Eugene, OR

Categories: Information Technology, Computer and Information Science

Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0

Review of Applications Begins

March 5, 2024; open until filled

Special Instructions to Applicants

To be considered for this position, submit a complete application that includes an online application, resume, and cover letter addressing how you meet the minimum and preferred qualifications.

Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon's main campus. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary

The Technology Service Desk Coordinator provides first- and second-tier direct technical support and technology recommendations to the campus community that enhance instructional technology and both academic and research computing. This position works closely with a team of services staff, full-time and student employees, and other IT professionals.

This position coordinates the day-to-day operations of the Information Services Technology Service Desk. This includes assisting customers in solving a broad range of software and hardware problems, training and directing student employees, and contributing to the evaluation and management of services provided to the campus community.

This position has no budgetary authority but may make recommendations to the USS Service Desk Manager.

The Technology Service Desk Coordinator will manage IT student employees.

The daily schedule for this position will be set to provide student employee support and may be non-standard in terms of start and end times. Occasional on-call work will be required to support the business needs of the unit. Being on call requires the participant to live in an area with cell phone reception or to be within cell phone reception for the entire duration of the on call period.

Minimum Requirements

Experience working with a multitude of software applications, browsers, platforms, and peripheral devices.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.



To apply, visit https://careers.uoregon.edu/en-us/job/533375/technology-service-desk-coordinator







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