This job has expired.
SUMMARY
Point of contact for our Aftermarket Tech Support team that will support inbound phone calls about application and product information questions. Conduct research for new products and model information. This is a strong customer oriented role and will help with problem resolution and fielding calls to the right party. Will assist internal/external clients as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions
Be the communicator between end users and internal sources to solve equipment issues
Maintain knowledge of all private brand customers
Entering orders, checking status of orders, updating customers of back order items
Processing warranty registrations
Dispatching service providers
Assisting in training service providers, distributors, reps, and outside sales
Reporting issues back to the correct departments to better the equipment
Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers
Troubleshooting and Diagnostics of service equipment
Reading electrical/hydraulic flow diagrams
Within the position's scope, contribute to completion of departmental objectives (technical, financial, quality)
Maintain awareness of, and meet, the requirements of the Company Quality System
Required to observe all safety rules and regulations. Must act safely and be responsible for the safety of others around work area
Employee duties are not limited to those stated above, but are inclusive of any tasks assigned by supervisor/manager
Complies with Company policies, procedures, guidelines and standards
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
Two years customer service or call center experience; preferably in the auto industry
Ability/Interest in working in a professional setting (desk work vs. plant or site related role)
General Automotive knowledge
Strong written and oral communications skills
Good customer service skills
Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)
Ability to work occasional weekends
Do you have any questions?
TINA.WAGNER@MAHLE.COM
This job has expired.
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