Technical Support Associate
Veolia North America

Woodridge, Illinois


Company Description

Veolia Water Technologies, Inc. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. Our parent company, Veolia Environnement (VE), is a global leader in optimized resource management. With over 187,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.

Job Description

ELGA LabWater is the specialist laboratory water brand of Veolia Water Technologies, Inc. For over 50 years we have been the acknowledged specialists in water purification for laboratories worldwide. The ELGA brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.

Veolia Water Technologies, Inc. is an industry leader in providing water and wastewater solutions to industrial and municipal customers.

Our parent company, Veolia Environment is a world leader in environmental services.

Job Description

ELGA LabWater is currently seeking a Technical Support Associate to work in our Woodridge, Illinois office.

The main responsibilities are the following:

Scheduling:

● Support the Service Team in scheduling the field activities at customer sites;

● Update the scheduling tool with details of the activities;

● Act as a liaison between the Field Service Engineers and the Warehouse/Customer Service/Customers ensuring that the parts and consumables needed for the site jobs are shipped;

Technical support:

● Assist customers (over the phone, or by email) troubleshooting and resolving any technical questions related to their Elga LabWater products;

● Calibrate sub-boxes and other proprietary tools and units;

● Issue Return Merchandise Authorizations (RMA) and Warranty requests;

● Provide assistance to Service Engineers while troubleshooting units at customer sites, identifying and using technical literature, and collecting information about recurring technical issues;

● Update the calibrated tools database assigned to the Service team and External Service Providers;

Reporting and miscellaneous:

● Assist the Service Manager with Service training sessions;

● Maintain the training units located in the Woodridge laboratory;

● Extract raw data and preparing charts and report for the Service manager's monthly analysis and review;

● In collaboration with the Products Specialist, update and maintain the Technical literature (such as Service Manual, Product Bulletins, Product Assistance files);

● Must be honest, assertive and systematic.

● Minimal travel may be required.

Qualifications

Qualifications

● Previous work experience in a technical support environment is preferred but not required

● This is a tech savvy position. You will deal with mechanical, electrical, hydraulics, and water chemistry challenges as well with the implementation of new scheduling tools.

● Excellent computer skills, primarily with Microsoft Office Suite and Google Drive.

● The ability to work in a team environment; a friendly and cooperative/positive attitude is required.

● Good verbal and written communication skills.

● Uses patience and courtesy while resolving customer complaints and conflict.

● Respects and follows all standard operating procedures.

● The ability to work under pressure and maintain attention to detail.

● Decision-making, problem resolution and creative thinking skills.

● Able to multi-task the activities with shifting priorities.

Additional Information

Please apply and email your resume to Brandon.Wallace1@veolia.com

Veolia is a dynamic and rewarding place to work - our management team values and recognizes the unique talents and potential of all employees. In addition, we offer our employees excellent rewards and a dynamic, professional work environment. We also provide a comprehensive benefit package to our employees, including medical, dental, and vision insurance, life insurance, disability insurance, employer-matched 401(k) retirement plan, tuition reimbursement plan, paid time off for vacation, sick and personal leave, hybrid work schedule and much more!

Around the globe, Veolia helps cities and industries to manage, optimize and make the most of their resources. The company provides an array of solutions related to water, energy and materials - with a focus on waste recovery - to promote the transition toward a circular economy.

EOE/AA-M/F/D/V

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination



 



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