Technical Coordinator
Alfa Laval Global

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you're looking for!

About the job

The Technical Coordinator provides technical support relating to new parts and repair work for all PHE (plated heat exchangers) product lines as required. This position provides technical support to the order and shop coordinators, shop team leads, and to Alfa Laval representatives and end users

In this role, you'll have the opportunity to problem solve repair issues encompassing multiple product lines handled, serve as the primary contact for customer technical support and troubleshooting of customer equipment, provide direct support to outside sales for expedited requests and information, and continually seek ways to improve the repair processes and techniques.

As a part of the team, you will:

• Provide technical repair advice for the product being repaired/reconditioned that could include (but is not limited to) cleaning, painting, welding, and testing to secure a quality result per the pressure vessel code according to the ASME requirements
• Develop and follow-up on time and/or routing standards
• Support and develop continuous process improvements including material handling systems, layout and continuous flow systems including equipment and tooling
• Research customer equipment in proprietary systems to confirm accuracy of parts and lead time
• Assist in design of special parts required for multiple product lines serviced
• Schedule and host equipment / test inspections with customers
• Provide input / guidance for repairs covering multiple product lines serviced
• Utilize BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, etc., to find information and to update modifications made on equipment
• Request and provide drawings, research repair history, trouble shoot, and redesign of equipment
• Assist with developing and providing repair procedures covering multiple product lines
• Communicate technical repair information to workshop team leads and to end users
• Procure Engineering support as required and when needed for direction
• Provide technical support and drawing interpretation for outside vendors and shop during repairs
• Review pre-estimates, contract proposals, and competitive bid documents for future repairs of equipment as required
• Be engaged and drive 5S projects, investment requests and process improvements in all areas
• Assist with helpdesk tickets for implementation and management of ONE4AL system
• Proofread documents, quotes, letters etc. as needed
• Update Spare parts inspection documents with new part numbers
• Maintain databases for representatives, drawings and supplies
• Maintain applicable inventory reports, records, and proprietary software
• Maintain databases for Reps, drawings and supplies
• Make sales calls to customer sites as needed to maintain business, assist in future business, provide on-site technical support and establish business with new customers as needed.

What you know

You have 5+ years of relevant experience, where an associates or bachelor's in engineering is preferred, and:

• Strong Customer Service skills.
• Ability to read and work from blueprints and technical specifications.
• Understanding of cleaning, painting, machining, welding, and hydro testing techniques.
• Ability to prioritize work and meet deadlines and work successfully within a team environment.
• Strong written and verbal communication and respectful interpersonal skills
• Ability to work within stressful situations.
• Fundamental knowledge of standard word processing software and spreadsheets.

Nice To Have(s):

• Engineering background in GPHE preferred

What's In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The hourly pay for this role is typically $23.00 - $30.00.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

This job has expired.