Support Services Engineer (Tier 1)
Walker & Dunlop

Bethesda, Maryland

This job has expired.


Department:
Information Technology

Ready to bring your whole self to work every day? At Walker & Dunlop, we didn't get to where we are by hiring ordinary individuals. We got here by hiring the exceptional! WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!

Position Summary

The Support Services Engineer role will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via email using a ticketing system.

What you will be doing:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, in person or via a remote support application
  • Provide assistance and support in a Microsoft Windows 10, Windows Server, Mac OS, and Active Directory environment
  • Support applications such as Salesforce, MS Office 365, Zoom, Box, and Adobe Acrobat
  • Recognize and escalate more difficult problems to Tier 2 support
  • Take ownership of assigned incidents and follow through to satisfactory outcome for the customer
  • Communicate technical information effectively to non-technical employees


The education and experience we're looking for:
  • Bachelor's degree in information systems, computer science, or a related study, or equivalent working experience
  • A minimum of one year experience working in a desktop support role supporting Mac OS, Windows 10, Microsoft 365, and Adobe applications
  • Experience operating within a ticketing system to track incidents and status of assigned tasks; ServiceNow experience is a plus


What skills you should have:
  • Ability to be flexible, set priorities, and meet deadlines in a fast-paced environment
  • Functional expertise in hardware of various types and software applications
  • Ability to explain technical information clearly
  • Attention to detail and organizational skills
  • Excellent verbal and written communication skills
  • This position may require participation in an on-call rotation for after-hours support
  • This position may require overnight travel within the United States, up to 25%


Still reading? Then we think you should apply!

EEO Statement
Walker & Dunlop is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.


This job has expired.

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