Supervisor - Truck Account Administrator
Holman Enterprises

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

What will you do?

• Provides direction of work, support and daily supervision to TAA/Coordinator/MAE personnel
• Oversees the creation and execution of Maintenance Strategy and Proactive Client Solutions
• Trains and supports TAA/Coordinator/MAE personnel to maximize their ability to apply their knowledge and skills on the job
• Creates a positive and professional work environment through positive recognition and supportive work relationships
• Resolves interdepartmental and operational escalations quickly and efficiently
• Provides feedback to management on customer needs, issues, escalations and trends
• Communicates business strategies and results to TAA/Coordinator/MAE team
• Support client/prospect visits and projects as needed
• Travel as needed to support client and/or ARI initiatives
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor's degree in a related field or equivalent work experience
• Technical knowledge / experience preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, Teams, PowerPoint, etc.)

• 3-5 years' experience in Operational / Supervisory role preferred
• Fleet experience preferred

• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced work environment.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
• Works within budgetary/financial objectives set by manager
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Interprets customer needs and assesses requirements
• Effectively coaches, gives performance feedback and may provide development opportunities for a shift, team or unit
• Must be self-motivated with strong interpersonal and administrative skills.
• Must be professional, flexible, creative, and customer service-oriented

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people and all strive to embody the values and principles of the Holman Way. We are successful together when we are trusted and supported.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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