Supervisor Member Services
Christus Health

Irving, Texas


Summary:

The Supervisor Member Services should possess strong supervisory/leadership skills including planning, organizing, directing, and coordinating the activities of Provider and Member Advocacy and Customer Service. Requirements include a thorough understanding of the US Family Health Plan, Medicaid, Health Insurance Exchange and Medicare benefit structure, program Manuals, and Policies and Procedures of the Health Plan. Must display good communication and conflict resolution skills, display an abiding empathy for members. Must be able to maintain a customer first attitude, resolving member issues within the structure and framework for program administration and in compliance with regulatory considerations.

  • Oversees the day-to-day operations of the Member Services unit
  • Includes scheduling to training
  • Oversees the necessary auditing, loading and revising of benefit plans and claims as needed• Facilitates member understanding of plan coverage and benefits by thoroughly researching inquiries and responding in a timely and professional manner
  • Solves member problems on a case-by-case basis, recording into system for training purposes
  • Must have excellent knowledge of the MIS system/s
  • Supervises the overall training needs of the unit
  • Works with other internal / external departments for better communication and teamwork
  • Handles and coordinates special projects as needed
  • Provides necessary back up to other departments when possible or needed on an interim basis
  • Communicates with other internal / external departments and customers in order to promote new programs or changes
Requirements:
  • High School Diploma
Work Type:

Full Time


LGBTQ Inclusion Jobs
Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts on LGBTQ Inclusion Jobs. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.

More Medical and Nursing jobs


Loyola
Berwyn, Illinois
Posted 3 minutes ago
Loyola
Maywood, Illinois
Posted 1 minute ago
Loyola
Melrose Park, Illinois
Posted less than a minute ago
View Medical and Nursing jobs »

New post from our employment blog

How to Prepare for a Job Interview: 7 Questions to Expect

Learning how to prepare for a job interview is essential to landing the job. Here are 7 common job interview questions to prepare for.

...

Read blog post
Share this inclusion job with the community

Click a community link below, and then social share the Supervisor Member Services job.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo