Sr Route Service Rep
Quest Diagnostics

Sr Route Service Rep - Mon-Friday

TheSr. Route Service Representative (Sr. RSR) is a highly visible role representingQuest Diagnostics to the public, our patients and customers while safely andefficiently transporting specimens. The Sr. RSR is responsible to follow anassigned route and accurately pick-up, scan, sort, store and track patientspecimens and deliver other materials and supplies.

Duties and Responsibilities:
Engage and develop relationships with customers and communicate client concerns to local leadership.
Scan and document specimen type, thermal state and quantities, in the required format, maintaining complete and accurate records of specimen pick up and transport.
Protect specimen integrity by correctly sorting and maintaining specimens at the appropriate temperature utilizing appropriate transport devices.
Set a high standard of performance by adhering to all processes and Standard Operating Procedures (SOPs).
Adhere to schedule/route requirements in alignment with business and customers' service expectations.
Maintain effective, appropriate level of communication with Local Leadership, Group Leaders and/or Dispatch as needed to ensure on-time/efficient pick-up, service levels and to report service impacting issues.
Operate company vehicle safely and maintain a valid driver's license and driving record within acceptable company guidelines.
Properly care for and maintain company equipment including scanners, telephones, vehicles etc. Communicate any deficiencies with equipment.
Identify opportunities to create more efficient work processes and procedures.
Complete all required training by assigned deadlines.
Other duties as defined by Logistics Management.

Additional Duties:

May serve as a Peer Mentor for employees in their 1st year following Peer Mentor Program Guidelines
Will occasionally cover additional routes as a short-term solution
Qualifications:

Required Work Experience:
1-3 years with Quest Diagnostics experience as a Route Service Representative with Fully Meets Expectations Performance Evaluations
Valid Driver's License in good standings for the last 36 months (reviewed annually)
Strong customer service skills
Able to communicate clearly and effectively with Leaders and peer group
Ability to work in a team environment
Strong organizational skills
Ability to maintain composure in stressful situations
Ability to follow company and department policies and procedures
Ability to operate basic office equipment and utilize proficient computer skills
Ability to handle multiple tasks and work in a fast-paced environment
Integrity and a commitment to values

Preferred Work Experience:

Physical and Mental Requirements:
Able to get in and out of a vehicle multiple times per day
Extensive use of phone and hand-held scanning device
Prolonged standing/sitting/walking/driving
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 50 pounds; carrying up to 15 pounds for several minutes at a time
Able to climb stairs multiple times per day
Able to see in limited light scenarios
Bending/kneeling
Pushing/pulling
Reaching/twisting

Knowledge:
TheSr. RSR is routinely assigned one to two routes which may include: Routine,STAT, Weekend and/or Shuttle/Relay Routes

Skills:

Strong attention to detail, a mindset ofcontinuous improvement and customer focus are keys to success in a Sr. RSR role
Required Education: High school diploma/GED strongly preferred, or commensurate work experience.