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As the Senior Manager of Workforce Management, you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300+ person global Customer Support contact center. This position plays a key role in supporting the contact center's mission to provide our customers with a world class experience while driving efficient utilization of our resources. This position reports to the VP of Customer Support and Operations and serves as a close business partner to the frontline customer support management team.
What you'll do:
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