Specialist IV - System Analyst
Sam Houston State University

Requisition:

202400150S

Specialist IV - System Analyst

Non-Exempt

This position is a pay grade 9. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Technical/Para-Professional

Student Account Services

Division of Enrollment Success

05/01/2024

Yes

Bachelor's degree in a related field. Master's degree preferred. Two years relevant specialist experience or experience in a related field. Experience in Higher Education and related certifications is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Performs highly advanced and complex specialist duties for the Student Account Services at Sam Houston State University requiring subject-matter knowledge of departmental processes and operations.

Advanced Support and Technical Oversight: Provides technical and general assistance to university departments and students via various channels (phone, chat, email, in-person). Guides users through complex technical procedures related to Bearkat OneCard and Cashiering Services. Monitors hardware and software, troubleshoot issues, and ensure smooth project timeline.

Data Evaluation and Insights: Collects, compiles, and assesses data from various sources to evaluate department effectiveness. Uses analytical skills to identify trends and recommend improvements.

Collaboration and Communication: Participates in committees, project teams, and outreach initiatives. Collaborates with stakeholders to understand their needs and translate them into system requirements.

Training and Documentation: Trains users on new systems and contribute to official university documents. Creates clear and concise documentation for efficient system usage.
Marketing Integration: Collaborates with marketing teams to align technical solutions with strategic goals. Understands marketing campaigns, including website design and video content.
Optimizes university operations, support student success, and bridge the gap between technology and departmental collaboration. Performs other related duties as assigned.

Requires detailed knowledge of university infrastructure, policies, and procedures. Requires thorough knowledge of office systems. Must have the ability to solve operational problems and make suggestions for process improvement. Knowledge of SQL, database management, and Power BI. Familiarity with marketing principles, including website design and video production.

Up to 40% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

https://shsu.peopleadmin.com/postings/38999

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Annual Security and Fire Safety Report