Services Training Manager
Caterpillar

Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a talented and experienced Training Manager to join our Caterpillar Construction Industries Services Division (CISD) and develop strategy for Training programs to optimize service sales. The Service Sales Training Manager will be responsible for designing, implementing, and managing comprehensive global training programs to enhance the skills and knowledge of our employees, dealers, and customers and will oversee a team of Training Consultants.

What You'll Do (Key Responsibilities)

• Develop and implement global training strategies and programs that align with the division's goals and objectives.
  
• Lead a team of instructional designers and trainers to create and deliver best-of-class learning experiences.
  
• Conduct training needs assessments to identify gaps and opportunities for skill development.
  
• Coordinate and deliver training sessions, workshops, and presentations both in-person and virtually.
  
• Evaluate the effectiveness of training programs through feedback, assessments, and metrics to continuously improve training initiatives.
  
• Manage training schedules, logistics, and budgets to ensure efficient and effective delivery of training activities.
  
• Stay up-to-date with industry trends, best practices, and technologies to enhance the quality of training programs.
  
• Build and maintain strong relationships with internal stakeholders, dealers, and external training partners.
  

What You Have

• Deep understanding of adult learning principles, instructional design, and training methodologies through roles held in training, learning and development
  
• Training operations experience to implement training related tasks and programs
  
• Proficiency in learning management systems and e-learning tools
  
• Experience with sales planning, playbooks, unique selling proposition, understand of GTM motions etc. from a Sales Enablement Perspective
  
• Excellent communication, presentation, and interpersonal skills
  
• Strong project management and organizational abilities to meet deadlines and hold team members accountable
  
• Customer focus and service excellence
  
• Ability to work effectively in a fast-paced, dynamic environment
  

Top Candidates Will Also Have

• Experience leading teams
  
• Degree in Instructional Design, Education, or similar field
  
• Experience creating or coordinating Augmented Reality and/or Virtual Reality training
  
• Proven experience as a Training Manager in the construction industry
  
• Experience with heavy machinery, construction equipment or similar industry
  
• Experience developing and managing a successful B2B Sales Training Program
  
• Proven experience with the sales enablement methodologies and best practices
  
• Sales methodology training such as Command of Message, Force Management Command or similar
  

Additional Details

• Global travel required up to 35%
  
• Work locations: Dallas, TX; Peoria, IL; Chicago, IL; Cary, NC
  
• Caterpillar operates in a hybrid work environment, requiring onsite work weekly
  
• Domestic relocation assistance is available
  

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
April 29, 2024 - May 12, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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