Kforce has a client that is seeking a Service Desk Quality Assurance for remote opportunity.Duties Include:
- Service Desk QA participates in customer and client listening programs to identify customer needs and expectations
- Monitor the effectiveness and quality of incoming calls
- Review Service Desk cases for our ticketing systems to determine if the resolutions provided are accurate
- As a Service Desk QA, you determine weaknesses in performance and establish solutions to improve
- Ensure compliance with the company's quality systems
- 5 years of service desk customer care experience, preferably in a technical environment
- Strong attention to detail, exceptional listening, and analytical skills
- Ability to utilize various call monitoring systems
- Excellent communication skills both written and verbal required
- Excellent organizational skills and ability to handle multiple tasks under deadlines
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.