Senior Associate, Loyalty Strategy & Ops

Boston, Massachusetts

Be the strategy behind the game.

We are trailblazing the industry with our cutting-edge brand and are looking for a Senior Operations Associate to join our Loyalty team! When joining us, you'll play a key role in managing the day-to-day operations of our business. You'll work closely with multiple teams to execute our strategies and become an expert on our marketing and bonus tools. If you're passionate about tying together what brings out the best in products and customers, then we think you'll love it here. Sound good to you? Join us!
What you'll do as a Senior Loyalty Associate:

  • Manage the execution and fulfillment of loyalty program benefits, such as promotions.
  • Manage the loyalty program calendar, working with various teams to integrate program plans with our broader operations.
  • Ensure loyalty benefits, site content, promotions, and rewards are presented and merchandised as expected.
  • Manage the loyalty redemption shop, including inventory and merchandising
  • Contribute ideas for loyalty program expansion
  • Work cross-functionally with various teams, including but not limited to CRM, Promotions, Customer Experience, Product, and Analytics.
  • Maintain a database of promotions to assist in monitoring and recapping high-value promos.
  • Support quality assurance, problem escalation, and competitor tracking.
What you'll bring:
  • Ideally, you have 2+ years in a customer-facing or marketing role.
  • Proven ability to understand the customer and advocate for the customer's interest.
  • Be a data-driven and strategic thinker with a deep understanding of the Gaming industry.
  • Collaborative skills with the ability to multitask.
  • Have the availability to work early and late shifts as well as weekend shifts which will come out to be five days of work and two days off.
This position can sit in either the Boston or New Jersey offices or remote; however, this work is to be performed entirely outside of Colorado.


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