Senior Analyst - Onsite Technical Support
MMC

Marsh McLennan is seeking candidates for the following position based in the Chicago office. This role is 100% onsite in our Chicago office - 5 days a week - 40 hours.

We are seeking a Senior Analyst - Onsite Technical Support

What can you expect?

• Join the world's largest professional services firm in the area of risk, strategy and people
• We operate an open and collaborative culture, developing our staff to reach their potential
• In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success
• You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

• Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
• Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
• A fast-paced, exciting and friendly culture
• Competitive salary, benefits, 401K matching, retail discounts and much more

• Performs installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Determines appropriate hardware and software based on corporate policy and end user requirements
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
• May assist in administration and maintenance of technology infrastructure components
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets
• May assist with the procurement of hardware and software
• Supports team's abilities and functions through positive customer relations
• Perform activation and support of mobile devices and tablets

• Bachelor's degree or equivalent experience
• 3-5 years of customer service experience (help desk / support experience)
• Experience providing Technical Troubleshooting to end-users
• Strong communication skills both written and verbal
• Exceptional customer service skills
• Knowledge of company desktop operating systems and software
• Knowledge of standard computer hardware
• Ability to independently plan, organize and prioritize one's own activities
• Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
• ServiceNow experience
• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

• Bachelor's Degree preferred
• Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern