Salesforce.com Support Specialist (Experienced Level Professional)
Michelin

Salesforce.com Support Specialist (Experienced Level Professional)
Michelin, the Worldwide leader in Tires, is hiring!

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MISSION: You will help support and resolve sophisticated incidents, by finding workarounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.

RESPONSIBILITIES:

• Achieve proficiency in at least one or more of the key systems supported by the team (SAP, Salesforce, Fiori, BI).
  
• A Super-user in Application systems and be able to provide guidance to other team members.
  
• Incident Management identifies impact and validates priority.
  
• Provide technical and functional analysis in IT applications i.e. SAP and SFDC provides the solution to users.
  
• Identify and communicate potential workarounds.
  
• End to End incident reporting to users.
  
• Be an active player in the improvement of the team processes.
  
• Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.
  
• Subject matter expert in IT compliance standards to ensure all work is done accurately by managing the audit tasks within the team.
  
• Work on having a smooth handover with the Small/Medium teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.
  

REQUIREMENTS:

• SAP experience and/or
  
• SALESFORCE (CRM) 2+ years experience
  
• Detailed oriented
  
• Good Communication skills
  
• Great Teammate
  

#LI-JO1

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• A competitive salary and benefits
• Collaboration with diverse and international co-workers
• Professional development opportunities
• A challenging role in a highly innovative company
• An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com

This position is not available for immigration sponsorship.

This job has expired.