Sales Support Representative
Standard Textile

Cincinnati, Ohio


Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Sales Support Representative will support the consultants' sales initiative and goals. The Sales Support Representative will work as a liaison between the customer and sales consultant as well as the internal departments of Interiors Group.

Key Responsibilities Include:

  • Receive and reply to all communications from assigned consultants or customers
  • Manage open order reports on a weekly basis to ensure date management protocol is followed
  • Enter orders on behalf of the consultant s
  • Proactively provide consultants with important order milestones including ship dates and backorders
  • Maintain communication with internal departments to ensure all project related milestones are met
  • Review and quote projects


KPI
  • Work the open order report weekly
  • Acknowledge receipt to all emails within four hours (internal and external)
  • Process and release all orders received within 24 hours
  • Ensu re all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing


Key Responsibilities Include:
  • High School Diploma. Associate degree is preferred.
  • Required: Customer Service Experience. Preferred: 3+ Years Relevant Experience
  • Strong organizational skills; Experience with Microsoft Office. JD Edwards / Oracle experience is preferred.


PM21

Standard Textile is proud to announce it has been selected as a 2021 and 2022 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.

Join us!
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