Retention Specialist
Ivanti

Retention Specialist

Who We Are:

Ivanti is a global leader in IT systems and security management, service management, asset management, mobility management and security solutions. We are working hard to help organizations reduce the risks and costs associated with managing their IT environment. We are experiencing significant growth worldwide and have received numerous awards for being a Top Place to Work, as well as many accolades for our products.

Our customer focus strategy is driven by the company's core values, including innovation, accountability, teamwork, and trust; it's an exciting time to join Ivanti!

Our Culture

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize a high earning potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

Why We Need you!

Ivanti is seeking a Retention Specialist to partner with an assigned portfolio of high-value clients to create and maintain healthy, strategic business relationships.

Duties and Responsibilities:

* Own overall relationship with assigned clients, which includes managing migration path, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

* Establish a trusted and strategic advisor relationship to help drive continued value and return on investment of our products and services

* Develop customer success plans and best practices, as well as customer support content, with the help of the advantage team

* Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

* Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

* Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome retention issues and achieve goals

* Lead interaction and workflow between project team members, to ensure deliverables are on time

* Collaborate, problem solve, and/or strategize upcoming client meetings with team members

* Facilitate customer remediation efforts across technical and business scenarios, removing roadblocks to renewal

Qualifications:

* 3-5 years of experience in communications, marketing, sales, account management, or customer success

* Strong verbal and written communication, strategic planning, and project management skills

* Analytical and process-oriented mindset

* Comfortable working across multiple departments in a deadline-driven environment

* Active team player, self-starter, and multitasker who can quickly adjust

priorities

* Knowledge of SalesForce, business intelligence and project management tools

Organizational Culture:

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

External Recruiting Agencies/Vendors:

Ivanti does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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