Reservations Agent
Marriott Vacations Worldwide

Lahaina, Hawaii

This job has expired.

Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Status: Part-Time

-Answer incoming calls promptly and provide callers with hotel information and accommodations.
-Convert telephone inquiries into reservations, maintaining acceptable performance statistics.
-Gather detailed caller information and create leads for follow-up as part of outbound calling program. Meet goals set for Navis Outbound call production.
-Cross sell Oahu, respond to properties and assist with relocations when needed.
-Know, understand and utilize reservations systems of the property, CRO and virtual phone systems.
-Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting.
-Enter confirming and modifying telephone, facsimile and e-mail reservations into appropriate database.
-Assist with entering individual and group reservations in the system, specifying billing instruction and securing all payments as outline on group contract.
-Address guest and vendor questions or concerns independently.
-Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival.
-Processing advance deposits.
-Perform daily reservations audit for the next days arrivals.
-Process commissions at regularly assigned property(s).
-Adhere to property and company policies and procedures.
-Perform other duties as assigned.

Position requirements:
-High School degree/diploma or equivalent additional experience.
-One or more years of experience in hospitality reservations.
-Computer proficiency and ability to operate facsimile and copy machines.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

This job has expired.
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