Reporting and Revenue Integrity Analyst
Veolia North America

Wilmington, Delaware

This job has expired.


Company Description

Veolia aims to be the benchmark company for ecological transformation. With nearly 179,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2020, the Veolia group supplied 95 million people with drinking water and 62 million people with wastewater service, produced nearly 43 million megawatt hours of energy and treated 47 million metric tons of waste.

Job Description

POSITION PURPOSE

This position will be expected to identify and implement revenue assurance strategies that enhance the quality, integrity, efficiency, accuracy and timeliness of billed and collected revenues for the appropriate business units in municipal water utiliity. They will establish an effective management control and reporting system that focuses on target attainment, financial control, billing integrity, cash flow optimization, ongoing productivity improvements and/or consistency
and customer feedback that presents tangible and actionable information to ensure that we continue to respond and adapt to existing and evolving customer expectations. As well as this position will oversee the development of and manage the business unit operational technology initiatives as it relates to customer operations to respond to existing and evolving customer expectations and to drive efficiency within the service of our customers.

PRIMARY DUTIES / RESPONSIBILITIES

  • Perform Data analytics as it relates to revenues and customer service billing.
  • Compile, monitor, interpret and manage Customer Service Key Performance indicators
  • Manage large industrial and large user accounts to ensure accurate and timely billing.
  • Manage reports to ensure accurate and timely billing of all customer i.e. pending bills, fire services, estimate and zero usage accounts.
  • Manage local Business Unit Meter Change Program
  • Lead Business Unit transition to AMI (Advanced Meter Infrastructure)
  • Manage processes that assist in the reduction of DBO and aged receivables.

WORK ENVIRONMENT

  • Medium-duty field work such as field data collection and support.
  • Limited local travel

Qualifications

QUALIFICATIONS

  • 4+ years of billing or customer operations experience or related experience
  • Bachelor's Degree
  • Understanding of billing systems and collections processes.
  • The ability to solve operational problems and increase efficiency using customer operations data and analytics.
  • Familiarity working with mobile technology, preferably iOS.
  • Excellent analytical, organizational, computer and interpersonal skills.
  • Ability to self-direct priorities and work schedules.

Additional Information

VNA is committed to the principles of equal employment opportunity. VNA's practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's sex, race, color, religion, ancestry or national origin, age, disability, marital status, sexual orientation, pregnancy, veteran status, citizenship status or other protected group status as defined by applicable law. VNA gives fair consideration to all qualified individuals and affords all employees and applicants opportunities for advancement according to their individual abilities without regard to membership in any applicable protected category. No opportunity for hire, advancement or any other condition of employment will be diminished through unlawful discriminatory practices.



 


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