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Description: Our client is currently seeking a Remote Call Center Representative/ COVID Medical Service Coordinator.
(Applications Accepted from Mountain Time and Pacific Time Zone)
Answering inbound calls from customers who are looking to schedule appointments for COVID testing in their area
Documenting demographic and appointment related data with a high degree of accuracy in an internal database
Providing general customer service for all other resident inquiries on their COVID testing appointments
Identifying and resolving potential scheduling conflicts and escalating issues to leadership as necessary
Follow up customer calls when necessary
Recognize, document, and alert the management team of trends in customer calls
Research required information using available resources
High School Diploma or GED
Intermediate keyboarding and computer skills including Microsoft Office
Strong verbal and written communication skills
Ability to positively influence working relationships with members, providers and internal staff
Exceptional professional etiquette and interpersonal skills
Ability to maintain service mentality while adhering to company protocol
Analytical ability and attention to detail
Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment
Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience.
Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions.
Ability to manage time and effectively prioritize workload
Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures and knowledge base.
The ability to acquire and maintain the technical/professional expertise required to the the job effectively and to create effective customer solutions.
Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization.