Quality Development Manager
Alfa Laval Global

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to work in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.

About the job

Our team is adding a brand-new Quality Development Manager to our lineup, and we'd like to hear from you! This role is responsible for planning, documenting, coordinating, and directing continuous improvement quality assurance and control programs. We are seeking an experienced engineer to join us, reporting to the Director of Service Operations in the US Service organization.

As a part of the team, you will:

• Develop quality assurance objectives complementary to corporate goals and implement plans and strategies to achieve those objectives.
• Interpret quality assurance philosophy to key personnel in the organization.
• Direct activities to ensure compliance with all quality requirements that are imposed by standards that are relevant
• Coordinate the claim process for USA Sales Company
• Map end to end process for Service Operations jobs, identify process gaps and efficiency improvement areas
• Drive Lean Methodology Initiatives within the repair organization

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

ORGANIZATIONAL COMPONENTS

Reports to the Director Service Operations in the US Service organization.

Working relationship with all roles within Operations, Sales, Suppliers, Regulatory agencies, customers, and 3rd party inspection agencies

Must be self-reliant in initiating and completing multiple tasks. Skilled in developing and maintaining effective relationships with internal and external customers. Ability to work Independently as self-starter and finisher is critical to success in this role.

KEY PERFORMANCE MEASURES

• Performance measures related to claims resolution and cost management.
• Continuity of Certification by 3rd Party Agencies.
• Repair Quote Cycle Time Improvement
• Repair Cycle Time Improvement
• Reduced P3 Cost
• Increased workflow

KEY COMPETENCIES NEEDED

• Teamwork
• Agility
• Analysis
• Drive
• Customer Focus
• Interpersonal Skills
• Communication Skills
• Concern for Excellence
• Establishes clear expectations; provides feedback and coaching
• Building & Maintaining Relationships
• Commercial Orientation

What you know

• Bachelor's degree in an Engineering discipline is preferred or commensurate experience.
• Knowledge of Six Sigma tools and methodologies, Black/Green Belt Certification preferred.
• Quality assurance process experience in a service environment
• Prior experience in a role supporting technical, equipment, and service personnel.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

• Quality Assurance principles and systems
• ISO9001 system
• Measurement systems
• Six Sigma tools and methodologies
• Proficiency with Microsoft office
• Strong verbal and written communication skills
• ASME Pressure Vessel Code knowledge preferred
• Working knowledge of MRP/ERP systems

OTHER REQUIREMENTS

25-30% travel to visit service centers within the US may be required to observe processes and make recommendations for improvement or standardization.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. The base salary for this role is typically $108,000 - $115,000.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

This job has expired.