Program Leader, One Agency

Ithaca, New York

Company Description

TheNational Food Labis a fast-growing company with a vision to be the destination for tailored solutions for the food industry - beginning to end. Our mission is to provide services that help food, beverage, and supplement companies deliver safe, healthy and successful products. We seek to make a positive impact in the advancement of food safety, quality and nutrition, fulfilling our corporate promise - to improve health and improve lives.

TheNational Food Lab'sbest-in-class consumer and sensory research capabilities are the result of the acquisition and combination of two long-standing and respected organizations, the former Food Perspectives, Inc. (Minneapolis, MN) and National Food Lab (Livermore, CA). Using a variety of quantitative and qualitative consumer and sensory research techniques we help our clients make products consumers love. We help our clients:

  • Develop new product ideas
  • Re-energize a well-established product
  • Assess product-concept fit or packaging effectiveness
  • Understand the product, brand and category competitive landscapes
  • Present objective results to management

Job Description

The Program Leader manages a team of remote employees executing food specification development. They have an eye for detail and have the ability to manage a complex program across multiple sites. Interacts with clients effectively and ensures that their needs are being met within the constraints of the approved project. Effectively manages and motivates teams to meet project goals. Has some business knowledge of the food industry.
  • Proactive communication.
  • Timely tracking of complex deliverables
  • Demonstrates and promotes the company vision
  • Ability to manage multiple task remotely
  • Project management:
    • Uses project-planning documents/tools to direct the work of multiple projects
    • Travels to clients or third parties as necessary.
    • Develops and/or approves project plans, work orders, and scope change documentation.
    • Reviews and edits reports, summaries, and emails as well as leads conference calls.
    • Tracks projects' performance through interaction with clients, project teams and direct reports.
    • Manages resource expenditures vs. project budgets, adjusts as necessary.
  • Client management:
    • Acts as the primary interface with clients to maintain and strengthen relationships during active projects.
    • Understands clients' needs, establishes project deliverables, communicates progress against goals, provides appropriate visibility to budget vs. plan, and ensures client satisfaction.
    • Supports strategies and tactics to maintain and strengthen relationships during and between projects.
    • Shares key information with other business units to coordinate unified approach
    • Travels to accounts as required to support meetings with key clients
  • Team management:
    • Manages a remote team of up to 25 technical staff.
    • Coordinates training programs per Company needs
    • Interviews candidates to support recruitment
    • Fosters professional development of direct reports, through coaching, encouragement, training and responsibility sharing.
    • Works with direct reports to ensure that professional development goals are met.
    • Executes YER's of direct reports as well as contributing to YER's of entire team
    • Works with direct reports to ensure that professional development goals are met.
  • Communications
    • Ensures appropriate and timely communication of key information (business planning, project, personnel, client, etc.) throughout the organization through periodic meetings as well as passive and active communication tools.
  • New business development
    • Supports new client prospecting through pro-active and re-active programs.
    • Develops strong referral network of clients, vendors, and contacts
    • Leads pro-active innovation projects and activities to support client satisfaction
    • Leads visits of prospective clients and/or development of project initiation documents
  • Other
    • Conducts all activities in a safe and efficient manner
    • Performs other duties as assigned


  • Ph.D. from an IFT accredited food science program with 6 years of related experience or equivalent combination of education and experience.
  • Experience in project management and supervision of professional technical personnel is required.
  • Experience in client management and business development.
    • Must be trustworthy and discreet; can be entrusted with confidential information.
    • Must be able to confidently communicate with clients regarding both business and technical needs.
    • Must be able to redirect project direction when needed, in the client's best interest
    • Must demonstrate a strong sense of collaboration, providing support & guidance; empowers team members to excel in their ambitions, acknowledging team and individual accomplishments.
    • Utilizes education, job experience, and resources to independently direct the work of a team to undertake technical project challenges as they arise.
    • Must be willing and flexible to shift resources, roles, and priorities as needed.
    • Excellent interpersonal skills; must be a team player who is professional and presentable.
    • Must have a high energy level with a hands-on approach; must be proactive in driving team engagement.
    • Excellent written and verbal communication skills. Must have ability to prepare clear and concise reports and presentations and confidently deliver them to the client.
    • Strong and swift decision making skills are required; must be able to think in a strategic manner.
    • Must be able to perform advanced personal computer skills including: send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry. Creating spreadsheets, graphics, and reports using standard software applications is also required.
    • Must possess a valid driver license.
  • Must be able to use the following computer programs:
    • Microsoft Outlook/Express, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.

Additional Information

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work!

Life at Eurofins is a meritocracy, where people are empowered to make decisions and are rewarded for their success, allowing them to advance quickly. Become your most extraordinary self with support and development throughout your career.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

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