Patient Services Coord. III
Massachusetts General Hospital(MGH)

Boston, Massachusetts

Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP's and other clinical staff members to ensure a quality-based work flow throughout the department of Radiation Oncology.

  • Provides support to multiple physicians in a busy clinic setting
  • Performs all front desk check in/check out functions
  • Schedules follow up appts and imaging scans on clinic patients
  • May be required to get prior-authorization for scan before booking
  • Runs daily schedules in Mosaiq
  • Arrive and Q patient in Mosaiq for Consults and Follow up appts
  • Present and explain HIPAA and MaHighway documentation for patient signature
  • Insures compliance with Rad Onc wristband policy and patient identification
  • Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
  • Prepare parking vouchers for patients
  • Schedules translators for patient appointments
  • Calls the inpatient floors to confirm patient treatment times every morning
  • Answers multiple busy phone lines
  • Scans misc documents, including patient consent forms into Epic
  • Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material
  • Responsible for all FD "inbasket" pool emails through Epic
  • Assist with reminder calls
  • Assist with managed care authorizations and Epic workques
  • Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
  • Works to insure HIPAA Confidentiality and Privacy Policies are fully implemented.-
  • Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.
  • Cross trained for Lunder LL2, Lunder LL3, Proton or Cox LL front desk or check out..
Performs all duties of a PSCI and II, or special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description

  • Minimum of 2 to 4 years of healthcare experience
  • Medical terminology desirable
  • Associates degree or higher preferred
  • The right candidates have a positive attitude, quick mind, and thrive with working under strict time-lines. We are looking for fast learner to assist the PSC III staff w/authorizations and appeals to ensure reimbursement so that MGH can continue to provide the highest quality of care in the industry for our patients. We will gladly train the right candidate.
  • Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managed care.
  • Requires basic knowledge of Outlook
  • Demonstrated ability to work independently, with limited supervision, resolves issues and prioritize work. Be organized, attentive to detail and achieve outcomes with the team
  • Demonstrates effective interpersonal and communication skills.
  • Effectively interacts with all levels of management

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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