Patient Services Coord. II
Massachusetts General Hospital(MGH)

Boston, Massachusetts

The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals, and other managed care-related issues. Serves as an overall resource person for patients, families, and clinic staff.

Associate's Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.

Minimum of 3 years secretarial experience or equivalent in a medical or healthcare related setting preferred.


  • Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules and Microsoft Outlook as required.
  • Good command of the English language, including medical terminology.
  • Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail.
  • Ability to work independently, as well as in a team environment.
  • Excellent and effective interpersonal and communication skills.
  • Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers.
  • Demonstrated ability to problem-solve and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.
  • Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage.
  • Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.
  • Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, in accordance with the mandatory training, as outlined by MGH and JCAHO guidelines.

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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