Patient Service Representative - Orthopedic Now (Peabody)
North Shore Physicians Group(NSPG)

Peabody, Massachusetts


About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement!

Location

This fall, we will be opening a brand-new, orthopedic urgent care! Orthopedic NOW will be open 7 days per week with the goal of urgently treating acute orthopedic injuries. Our aim is to have urgent same day visits for patients, provide appropriate evaluation and treatment (including radiology), and establish needed follow up care during the visit. We will have a combination of in-person and virtual visits.The clinic will be supported by administrative staff, athletic trainers, medical assistants, advanced practice providers, and a readily available orthopedic surgeon.

We will be located at 4 Centennial Drive in Peabody, MA 01960. Hours of operation will be Monday through Friday from 8:00am to 8:00pm and Saturday and Sunday from 8:00am to 12:30pm.

Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?

General Overview

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.

• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.

• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications
Qualifications

• 2 years of experience working in a community-based medical practice preferred

• Epic experience preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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