Passenger Service Supervisor
Total Airport Services, Inc.

Are you looking to join a dynamic team while working flexible hours? Do you enjoy problem solving and working with customers? Are you ready to be the face of an organization of more than 1,500 unique employees? If yes, then you are the perfect candidate for a career as a Passenger Service Agent.
Come join Total Airport Services (TAS) and watch your career take off!
Passenger Services Supervisoris a highly motivated individual, a self-starter, and a team player, with a strong drive for results and continual improvement to join its team. The Passenger Services Supervisor will be fully responsible for delivering effective passenger services solutions to our customers. The Passenger Services Manager will promote a positive team environment to better serve our customers at a high-volume airport.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Safety

• Be a champion for safety through accountability, awareness, and communication.
• Conduct monthly safety meetings for all employees (without exception) and meet TAS a safety scorecard requirement.
• Conduct flight audits, station audits, and "at-risk" behavior audits.
• Communicate and instill safety awareness in all employees including new hires.

Operational Performance

• Responsible for immediate work environment as well as the actions of all persons who report to them.
• Review all daily, weekly, and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
• Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Liaise with all customer service, airport and our customer.

Customer Service

• Lead, motivate and manage team to deliver on the Service Level Agreements (SLA) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Observe and ensure full compliance with uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
• Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.

Fiscal Responsibility

• Review key performance indicators (KPI's) and convey necessary actions if needed.
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.

Regulatory Compliance

• Monitor and ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners.
• Attend all local airport tenant, security, and safety meetings.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary to discuss issues and concerns.

Cultivate a Professional, Team-based Work Environment

• Hire the best talent and follow recruiting and hiring practices and procedures.
• Aptitude to develop the supervisor team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Coach and train supervisors in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them.
• Offer development opportunities for team members through the creation of performance expectations, mentoring and conducting regular performance evaluations.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Monitor attendance and work with HR on infractions and record keeping.
• Drive Employee Engagement and Reward and Recognize Employeesand set up Quality Culture teams.

Perform Other functions or Duties as requested.
Work shifts as required by the business
Minimum Requirements

• A valid state-issued driver’s license with an acceptable driving record.
• Ability to pass a background check and drug screen.
• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal).
• Must not have lived outside of the US in the past five years for any period longer than six months, excluding military duty or government-approved exceptions.Legally authorized to work in the U.S. without sponsorship

TAS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
TAS expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.
The sky is the limit for our TAS Team!

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