Partner Services Coordinator
Webster Bank

Date Active
Oct 6, 2021 11:26:44 AMRequisition #
21-1479Hours Per Week
40Location
605 N 8th St. STE 320-WI101City
SheboyganState
WisconsinJob Description / Requirements

At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

Responsibilities:

• Process business partner/group setup maintenance in a responsible, timely and accurate manner.
• Assist other areas of the bank in researching and resolving issues
• Participate in researching and resolving critical incidents
• Perform business partner outreach through the appropriate channels to resolve issues.
• Communicate, carry out and reinforce changes in operational policies and procedures.
• Prioritize and perform multiple tasks at the same time.
• Take ownership of escalated issues and report systems or policy issues to appropriate parties.
• Act as an advocate for the customer by submitting feedback through appropriate channels.
• Consistently meet/exceed all customer service standards.
• Model behavior consistent with Operations customer service standards, policies and procedures.
• Review, update and/or create new operational procedures as needed.
• Other duties as assigned by Supervisor/Manager.

Work Hours:

• Standard 40 Hours, 8 hours per day, Monday to Friday
• Overtime Shifts to 5pm (later during peak season)
• Annual PTO "blackout" periods will apply during peak processing times from November to the end of January and again in mid-April.

REQUIREMENTS:

Education:

• High School / GED required
• Continuing education in Business or Finance desired

Experience:

• 2 years of experience in data entry and analysis, in a financial or healthcare setting preferred

• Experience with business partner/group maintenance desired

• Proficient in Microsoft Office Suite
• Proficient in 10-key

Job Skills / Knowledge:

• Strong customer service skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Possesses the ability to maintain the strictest confidentiality of company and customer information.
• Ability to effectively multi-task
• Excellent organizational skills with attention to detail
• Ability to work with a diverse work force and customer base
• Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
• Ability to effectively and efficiently use a variety of technologies and software programs
• Strong commitment to achieving personal growth and success
• Ability to travel between HSA Bank Locations

#LI-MM2

#ZR

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