Operations Analyst
Wheels

Job Description:

JOB OVERVIEW

The Operations Data Analyst works with all operational departments to turn raw data into information and insight used to drive business decisions at multiple levels. The position is responsible for creating custom reporting, ad-hoc analysis, and data analytics with visualizations to support business objectives and drive continuous improvement across the business.

The Operations Data Analyst's secondary focus is as a subject matter expert in vehicle catalog and operations data, responsible for lending expertise on operations projects, documenting processes, developing requirements, performing QA, and providing training and support to end-users.

KEY RESPONSIBILITIES

Data Analytics & Metrics Management

• Understand business processes and data to develop SQL queries for ad hoc or ongoing reporting purposes
• Create and maintain reports, along with manage report subscriptions to business users using tools such as SQL Server Reporting Services
• Create dashboards and data visualizations using BI tools such as Tableau
• Extract, synthesize, and manage large volumes of data to display findings in creative and easy to interpret visualizations
• Maintain a deep understanding of Wheels databases, data warehousing, and how to access data
• Use data mining techniques to develop reports that facilitate decision-making or otherwise directly impact client success
• Work with the data warehouse to create and maintain SQL queries, along with technical documentation of requirements, for warehouse reporting tables
• Develop, maintain, and analyze metrics to monitor operational performance and identify opportunities for improvements

Operations SME, QA, and BA

• Act as a subject matter expert on vehicle catalog and operations data in the development of new processes and procedures
• Understand operations business processes to support IT systems development
• Assist with training and development by preparing training materials and coordinating training
• Act as first line of escalation for operations data issues in areas such as order transmissions, vehicle data, and invoicing
• Demonstrate and utilize a thorough knowledge of the manufacturer's systems and interface to Wheels order applications
• Act as a business liaison to IT regarding operations data
• Partner with IT to identify, record, and communicate systems issues
• Partner with QA to identify data for testing, prepare data for test cases, and perform functional, integration, and regression testing
• Assist developers and technical support staff in identifying and resolving problems
• Assist with the development of as-is and to-be process flows, benefit realization, metrics, and time studies

Vehicle Catalog, Incentive, and Ordering Support

• Develop and maintain required reports, KPI's, and dashboards that support the ordering, catalog, and incentive teams, as a result of the Ordering project
  
• •Support the catalog, incentive, and ordering teams to identify issues as system problems, user error, or vendor-related
  
• •Provide the first level of support for the vehicle catalog and incentive teams, as well as be a representative on related IT projects
  
• Act as the point of contact to research and report on inquiries involving data issues related to vehicle catalog, incentives, and ordering made by other VOA areas or Wheels' departments. Coordinate the resolution or elevation of the issues as appropriate
• Work with data vendor on vehicle data errors, escalating data issues as necessary
• Prepare training material and provide training and support on the vehicle catalog, incentive, and ordering systems as needed
• Support VOA Response on data issues related to vehicle catalog and ordering

REQUIRED APPLICATIONS

• SQL Server Management Studio
• SQL Server Reporting Services
• Tableau
• Microsoft Office: Excel, Access, Outlook, Word, PowerPoint, etc.

SKILLS/COMPETENCIES

• Strong analytical skills with particular focus on attention to technical detail
• Team player, team focused
• Passionate about data-driven approaches to business problems
• Excellent verbal and written communication skills, including the ability to summarize complicated issues
• Strong computer skills - proficient with SQL, Excel, SSRS, and Tableau
• Good presentation skills with ability to present complicated material to both technical and non-technical audiences.
• Good organizational and time management skills

EDUCATION and/or EXPERIENCE

• Bachelor's degree in engineering, computer engineering, computer science, statistics, finance, economics, or math (or equivalent experience)
• Minimum 2-4 years of work experience in business analytics, data analysis, and business intelligence applications, developing solutions utilizing business analysis/intelligence tools with demonstrated results

EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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