Onsite Support Technician
AVI-SPL

Description

Job Summary

This position is for onsite audio/visual (AV) assistance only and is focus on completing daily checks of customer technology - primarily, but not limited to, conference room spaces. The assignment is at one customer location, is 100% onsite and requires business casual attire appropriate for a professional work environment. Primarily looking for someone with strong customer service skills, flexibility and a desire to learn new technologies. We will provide training for any technical areas.Essential Duties and Responsibilities

• Perform daily checks of assigned customer technology throughout the day using a provided form
• Document all issues found in the provided form and in a ticketing system called ServiceNow
• Repair minor issues and assign more complex issues to a Level 2 technician
• Operate and test daily functionality of all AV in integrated conference rooms - as well as other assigned technology
• Assist with company meetings/functions that require use of AV infrastructure
• Setup and breakdown of assigned onsite meetings
• Responsible for escalating all "next level" break fix issues to the appropriate resource for resolution
• Ensure AV spaces are presentable for use
• Other reasonable duties assigned as needed

• Extensive customer service background in the retail or hospitality industries would be a plus
• Willingness to be flexible and open to change
• Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring deadlines are met
• Basic computer knowledge
• Knowledge of basic signal flow for audio video and control a plus
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures a plus
• Videoconferencing experience including operation call set-up and equipment a plus
• Experience and knowledge of web conferencing tools such as MS Teams, Google Meet a plus

• 100% onsite role at a customer site in Los Angeles
• Highly professional environment, which requires a professional demeanor and appropriate business casual clothing