NOC Engineer
West Corporation

For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Our Life & Safety Operations team is adding a NOC Engineer to our team in Longmont located at 1601 Dry Creek Drive. The role of this team is to support voice and network elements to maintain 9-1-1 networks. To be successful in this role, you must possess strong communication skills, the ability to work in a collaborative environment and have a strong background in voice and network platforms.

Day to day responsibilities:

• Outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform
• Directs and participates in all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases
• Responsible for ensuring quality services are delivered for tasks and is seen as the task leader
• Coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the IEN-Voice network, hardware/software and IP telephony/voice applications
• Configuring and optimizing all VoIP telephone systems and services, both internally, and those integrated with Internet-based services
• Ability to participate in an on-call rotation
• Other duties as assigned

Minimum Requirements:

Education

• Bachelor's Degree in Networking, Telecommunications, MIS, Computer Science or a related field, however experience may be substituted for educational requirements
• CCNA or CCNP preferred, but not required

Experience and Technical Skills:

• 3+ years voice engineering work experience or similar position required
• Prior Network Operations (NOC) experience required
• Prior T1, DS0, or DS3 provisioning/testing and circuit turn-up experience preferred
• Demonstrated knowledge of SIP, H.323 and TCP/IP protocols
• A strong understanding of VoIP QoS issues and mitigation strategies
• Strong knowledge of ACME SBC (configurations, HMR's etc.)
• Strong knowledge of configuration and optimization of VoIP equipment
• Strong knowledge with Cisco/Juniper switches and routers
• In-depth understanding of MOS Score, Jitter and all VoIP related troubleshooting methods
• In-depth understanding of SIP monitoring and debugging using tools such as Hammer, E-XMS, Wireshark or similar
• Strong knowledge of Sonus Soft switches (GSX/PSX/SGX/GSI/EMS etc.)
• First-hand knowledge of Public Safety Answering Point (PSAP) network builds preferred
• PBX and Circuit based telephone network experience preferred

Benefits & Compensation:

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing !

For candidates located in Colorado, the hiring range for this position is anticipated between $75,000-$85,000 and will be commensurate with experience.

This job has expired.