F&A ITS - Network Engineering and Operations Manager
About the Department
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
This position will develop, design, implement, and support wired and wireless networks, and firewall infrastructure. Responsibilities include the following: consulting to determine client technical needs; diagnosing and resolving network and firewall problems; and managing network infrastructure.
- Given specifications, develops, designs, documents, and implements new networks or modifications to existing networks or firewall infrastructure.
- Configures firewall policies per customer requirements; works with clients to determine their firewall needs.
- Configures network hardware and services for the network environment.
- Supports connectivity services such as wireless and VoIP (voice over IP).
- Analyzes workload, monitors capacity and performance, diagnoses, and resolves moderately complex network problems.
- Conducts trending and analysis of traffic patterns and makes recommendations.
- Responsible for network outage resolution, inclusive of routing, switching, firewall, wireless, or DNS/DHCP.
- Coordinates the installation of network hardware, communications wiring, telecommunication facilities, communications software, and other network components.
- Performs hands on installation and configuration for all network infrastructure as needed.
- Supports customers in identifying problems with client endpoint connectivity, switches, routers, and other network components.
- Creates and updates design, network specifications, and reference documentation.
- Develops, designs, and implements a Networking Services and Information Technologies (NSIT) network. Creates project plans for network design, implementation, and upgrades/modifications to existing networks.
- Manages the installation of network hardware, communications wiring, wireless telecommunication facilities, communications software, and other network components. Identifies problems with network components and services. Conducts trending and analysis of network traffic patterns and makes recommendations.
- Performs other related work as needed.
Minimum requirements include a college or university degree in related field.---
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.---
Cisco Certified Network Associate (CCNA) - Cisco---Preferred QualificationsEducation:
- College degree in information technology or related field.
- Professional experience in network operations and design.
- Progressive experience network installation, configuration, and troubleshooting in an enterprise environment.
- Specific experience in two more of the following areas: Firewalls, Routers, Switches, Wireless, and networking concepts such as ACL creation, VPNs, 802.1x, PKI, and identity-based access.
- Experience using Cisco, Juniper, or Brocade routers, switches, and firewalls.
- Experience with TCP/IP networks including DNS, DHCP, VPNs, and firewalls.
Technical Skills or Knowledge:
- Cisco Certified Network Associate (CCNA) certification or vendor equivalent.
- Demonstrated understanding of the following: network topologies, common circuit types; wired and wireless routing protocols, network security concepts, VoIP, DNS, DHCP, current Cisco routers and switches, and network management and monitoring tools (Cisco Prime, Aruba Airwave, NetMRI, CA Spectrum, AKIPS).
- An in-depth understanding of TCP/IP networking and related networking concepts.
- Expert understanding of layer 2 and layer 3 (OSPF, BGP) configuration and troubleshooting.
- Expert understanding of Spanning Tree Protocol (STP), VLAN Trunking Protocol (VTP).
- Familiarity with SNMP and its concepts.
- Basic understanding of wireless network and technologies.
- Basic knowledge of Python/Perl or related scripting language.
- Basic understanding and use of UNIX commands.
- Excellent communication skills, especially in conveying technical concepts to a non-technical audience.
- Diagnose complex technical problems.
- Work under general supervision.
- Handle multiple tasks and substantial deadline pressure.
- Occasional irregular work schedule due to network changes or incidents.
- Handle emergency situations outside of normal business hours.
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST
be uploaded via the My Experience
page, in the section titled Application Documents
of the application.Job Family
Information TechnologyRole Impact
Individual ContributorFLSA Status
MonthlyScheduled Weekly Hours
YesRequires Compliance with University Covid-19 Vaccination Requirement
YesDrug Test Required
NoHealth Screen Required
NoMotor Vehicle Record Inquiry Required
Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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