Under general supervision of the Practice Manager and the Sr. Administrative Director for the MGH Surgery Acute Care Surgery (ACS) Program at Salem Hospital and the MGH Division of Trauma, Emergency Surgery and Surgical Critical Care (TESSCC), the Medical Assistant II (MAII) will provide a broad level of clinical and administrative support to the ambulatory ACS practices in Salem. Works independently with the clinical, administrative, and leadership team to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Provides clinical support utilizing well established skills and experience to support a busy ambulatory surgery practice.
MEDICAL ASSISTANT RESPONSIBILITIES
- Direct patient flow in outpatient practice facility, managing flow of patients between the reception area, clinical examination area and check-out. Ensures that all required booking documents are scanned and forwarded to Patient Services Coordinators in Danvers as needed.
- Schedule surgical and non-surgical follow up appointments as requested by provider.
- Monitor designated In-Basket pools for clinical messaging.
- Place patients in exam /procedure rooms, complete Epic rooming procedures.
- Prepare procedure room for diagnostic procedures and set up sterile field procedures when needed.
- Clean and prepare scopes and catheters for central terminal sterilization and transport to/from the Central Processing Department.
- Assist in / chaperone procedures in accordance with provider preference.
- Turnover exam rooms in preparation for next patient insuring a clean, safe and well-prepared environment.
- Prepare all patient specimens accurately in adherence to laboratory standards and transport or drop off
- Bag soiled linen and red bag waste for pick up.
- Inventory examination rooms (and confirm central inventory) ensuring adequate supplies on hand.
- Stock examination rooms with medical supplies, replenishing as necessary to maintain specified par levels.
- Provide Practice Manager or designee with order requests for disposable supplies and instruments adhering strictly to par levels provided by practice administration.
- Enter orders for, and schedule, laboratory, imaging or procedural testing.
- Provide cross-coverage as needed with other medical assistants and/or patient services coordinators.
PATIENT SERVICE COORDINATOR RESPONSIBILITIES
- Manage medical assistant work queues in EPIC.
- Completes follow up appointment scheduling tasks as necessary, including but not limited to:
- Procedures to check-out patients as they exit exam rooms
- Scheduling follow-up appointments, including radiology testing
- Schedule surgical procedures after completing insurance prior authorizations as necessary
- Manage cancelled appointments, bump lists and reminder notices as necessary
- Manages the Covid required testing report and resulting workflows.
- Organizes patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
- Serve as touchdown resource for other administrative support task as needed by providers while in clinic.
- Opens and closes clinic schedules based on MD requests and/or patient needs
- Interacts in a courteous manner with physicians and administrative staff within and outside of MGH/MGB to coordinate care of patients, provide feedback, answer questions, etc.
- Cross covers other staff members, e.g., breaks, lunches, planned/unplanned time off, and during variations in workflow as needed.
- Participates in staff meetings or other departmental meetings.
- Performs/participates in other assignments and special projects as assigned by leadership.
- High School Diploma or equivalent
- Completion of a medical assisting training program required. Associates Degree preferred.
- Minimum of 2 years' experience as a medical assistant in outpatient clinical care (preferably surgical)
- Current BLS/CPR certification
- ABS certification for lab order entry (LOE) (provided by practice)
- Basic computer skills
Ability to adhere to Covid-19 requirements related to patient care, which include following MGH/MGB infection control guidelines in day- to-day work
- Demonstrated skills in medical assisting to include:
- Understanding of sterile field and aseptic and ability to maintain field during office-based procedures
- Ability to obtain accurate patient vitals
- Handling of surgical instruments/understanding of appropriate brushing/soaking processes
- Ability to assist in procedures within the scope of position
- Proper handling, use and storage of clinical equipment and supplies
- Maintains high level of knowledge and skill in the use of appropriate electronic medical record systems to obtain and provide information (e.g. Epic). Monitors and uses systems to execute tasks and Patient Gateway for patient messages.
- Exceptional computer skills (including word processing, database, electronic mail, internet, and spreadsheets) required. Knowledge of Epic, Microsoft Office, and other systems at a level sufficient to perform job.
- Good command of English language, including medical and scientific terminology.
- Exceptional organizational skills and the flexibility to handle multiple tasks, and deadline pressures.
- Ability to work independently or in a team environment.
- Excellent interpersonal and customer service skills.
- Independently triage clinical matters, with the ability to solve problems independently when appropriate.
- In-depth understanding of all pertinent medical insurances, managed care and patient financial services.
- Successful credentialing in Assessment-based Recognition in Order Entry (ABR-OE)
- Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission (JC), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.