Manager Quality
Caterpillar

Career Area:
Manufacturing
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It's More Than a Job, it's a Career - YouTube

Job Summary:

At Caterpillar's East Peoria, IL facility, we manufacture and assemble Track Type Tractors. In this role as a Senior Manager Quality, you will report to the Director Manufacturing Operations and will be primarily responsible for analyzing customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards. As a member of the Quality Management team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can't wait for you to join the team!

What you will do:

• Developing quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
  
• Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.
  
• Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates.
  
• Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.
  
• Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.
  

Degree Requirement:

• Degree or equivalent experience desired
  

What Skills you will have:

Planning : Tactical, Strategic:

• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.
• Under guidance, develops tactical plan for own direct responsibility.

Quality Management :
• Interprets results of quantitative and statistical tools and explains results to others.
• Communicates key benefits of a quality management process.
• Conducts and directs quality reviews.
• Develops expertise in quality assurance tools, techniques, and standards.
• Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
• Develops programs for motivating employees to meet or exceed quality goals.

Decision Making and Critical Thinking:

• Differentiates assumptions, perspectives, and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Uses effective decision-making approaches such as consultative, command, or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Collaborating :
• Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.
• Establishes shared goals to foster collaboration.
• Ensures that everyone can access the same data and provide input into how business is conducted.
• Redesigns physical areas to allow for collaboration and private time.
• Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.
• Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Influencing :
• Achieves influence and impact even when holding a position contrary to the majority.
• Discards examples of persuasive arguments lacking substance or impact.
• Leads and presents collaborative assessments that persuasively influence decision makers.
• Advises on techniques to build rapport and commitment to common purpose.
• Determines and leverages the decision-making style of the individual or group being influenced.
• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Problem Solving :
• Robust skills with LEAN, CPI, and Quality controls.

• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Quality Risk Management :
• Experience with CQMS, CAV, ETQ, AQE, SIS, PIQ, QRQM, CMM
• Documents the key steps of a unit-specific risk management process and associated procedures.
• Explains and analyzes quality indicators and metrics relevant to own unit or function.
• Highlights Quality Risk Management issues throughout the product life cycle.
• Participates in a crisis management team to address quality issues.
• Understands overall business objectives to effectively mitigate risks associated with quality.

Manufacturing Standards, Procedures and Policies :

• Manufacturing or product quality experience in areas such as factory operations, manufacturing engineering, LEAN, product support, quality, or EVC

• Consults on development and implementation of cross-functional standards.

• Participates in the development of organizational policies and practices.

• Develops and uses control and monitoring mechanisms for adherence.

• Collaborates with other functions on establishing and documenting joint standards.

• Participates in defining architectural principles and standards for organization.

• Ensures communication vehicles are effectively informing affected areas and employees.

Additional Information:

The primary location for this position is East Peoria, IL

Domestic relocation assistance is available

This position may require 10% travel

Sponsorship is not available

This posting will close at midnight on April 28, 2024

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
  
• Annual incentive bonus plan*
  
• Medical, dental, and vision coverage
  
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  
• 401k savings plan
  
• Health savings account (HSA)
  
• Flexible spending accounts (FSAs)
  
• Short and long-term disability coverage
  
• Life Insurance
  
• Paid parental leave
  
• Healthy Lifestyle Programs
  
• Employee Assistance Programs
  
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)
  

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
April 12, 2024 - April 28, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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