Manager - Client Relations
Holman Enterprises

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

What will you do?
- Mentors and develops all employees for future career growth.
- Supervises the activities of assigned employees, manages workload and conducts performance reviews.
- Manages meetings with clients on-site or off-site.
- Support the sales force by participating in client meetings as a subject matter expert on our custom service solutions.
- Measures and reports on all staffing, metric, budgeting needs for department.
- Provides strategic vision to the client relations staff.
- Escalates issues which arise to other department managers at ARI.
- Ensures that all negative service trends are identified and rectified.
- Works with Client Relations Performance Excellence to identify efficiency opportunities and enhanced process flow, striving for continual improvement.

What are we looking for?
- Bachelor's degree required.
- Prior leadership experience and high commitment to employee development.
- Ability to effectively communicate and present to all levels of employees and customers.
- Customer service and customer retention skills required.
- Persuasive skills and the ability to think critically and strategically required.
- Must have the ability to solve problems, multi-task and manage time.
- Fleet Management/Leasing experience preferred.
- Knowledge of Microsoft Office applications required.
- Call center technology and experience a plus.
- Ability to travel up to 25% preferred.
What we offer:

ARI is a dynamic global organization with revenues exceeding $1 billion and 2,800 employees in offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe. We seek to foster a collaborative environment where employees are encouraged to grow, learn and develop professionally. We don't just want to offer you a job; our goal is to be a company where an individual can build a satisfying and fulfilling career. Benefits include competitive pay, annual bonuses, health, dental and life insurance, wellness discounts and focused health and nutrition programming, 100 percent tuition reimbursement starting from the first day of employment, an award winning in-house learning and development program, ARI University, with more than 160 instructor led workshops and more than 250 available training classes, a generous 401(k) match, paid time off and much more

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.