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The Mac Desktop Support Engineer I onsite engineer is responsible for reporting onsite with our team to our Client's location, handling technical support requests from end users as well as from our Service Desk.
Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.
Essential Duties and Responsibilities
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