Loss Prevention Specialist
Flagstar Bank FSB

Job Summary
The Loss Prevention Specialist reviews and analyzes the suite of daily prevention reports to identify and stop fraudulent activity before losses to the Bank occur. The Loss Prevention Specialist is responsible for responding to internal and external customers (branch employees and/or customer inquiries) on potential or confirmed fraud activity. This position is also responsible to secure assets to offset any impending loss situation. The Loss Prevention Specialist is responsible for the monitoring and response of the department email box and phone line.

Job Responsibilities:

• Daily review and analysis of prevention reports (Out of Pattern activity reports, EARNS, Early Warnings, Kiting, Mobile Banking, Online Banking activity review) making decisions for the Bank on whether or not to clear checks written against the held accounts. Additionally, collaborate with Sr. Loss Prevention Specialists when appropriate.
• Daily decisioning on placement or release of extended holds, account flags and lockouts, restricting ATM card access, and disabling mobile banking based on loss prevention reviews, notifications received from other bank employees, or notification received from external sources. Daily decisioning on in clearing checks written against held accounts.
• Monitoring and responding to "fraud in progress" and other suspicious calls from branch personnel. Retain authority during afterhours/weekends to determine whether law enforcement intercession is necessary. Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential fraud activity. Participate in the on-call weekly rotational schedule which includes afterhours and weekends (Saturdays).
• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• HS Diploma, GED or Foreign Equivalent
  
• Bachelor's Degree Strongly Preferred (Business Administration, Criminal Justice, ore related)
• 2+ years of branch banking experience with intimate knowledge of customer transaction processing.
  
• 2+ years of fraud prevention related experience in a financial institution or other similar industry.
  
• General knowledge of banking core systems (DNA), Intracheck, ACM, etc.
• Understanding of Loss Prevention concepts
• Proficient in Microsoft Office
• Intermediate technical and computer skills required; ability to navigate quickly within various computer programs.
• Exceptional analytical and problem solving skills with an ability to think quickly under pressure.
• Excellent verbal and written communication skills.
• Ability to look for ways to improve and promote quality.
• The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
  

Internal Use Only: I-hrly

This job has expired.