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About the Role
The Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams.
The LEA drives improved job performance for supported operations business teams through analysis of complex, technical workflows where the imperative is to develop "point-of-need" knowledge management (KM) for shipper and carrier service center employees delivered through digital knowledge base (KB) libraries, digital adoption platforms (DAPs), and/or learning management systems (LMSs).
The LEA also collaborates with L&D and business operations stakeholders to identify and deliver appropriate Learning Technology utilization strategies across the enterprise (via DAP and/or LMS).
What the Candidate Will Do
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