Lead Systems Analyst
Allyon

Summary:

Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do! It makes our day when we are able help talented individuals achieve their career goals while at the same time helping our clients build quality teams. If you are interested in joining the Allyon Team, please apply or submit your resume for review today!

Job Title:

Lead Systems Analyst

Duties & Responsibilities:

• Monitor ticketing system and ensure trouble ticket are updated with appropriate status
• Provide guidance to customer on how to resolve issues
• Provide Support to customers on understanding the requirements
• Build MS Excel reports by working with technical & business teams for customers
• Able to write basic SQL queries to troubleshoot issues or tickets
• Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
• Diagnoses and resolves system functionality issues including performing queries for data/information using tools.
• Walks customers through service functionality leveraging technical, business documents
• Provides solutions and resolution to customer trouble tickets.
• Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document.
• Escalates appropriate technical issues to upper-level technical support when needed.
  

Minimum Qualifications:

• Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment.
• Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch.
• Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc.
• Must have 2 years of working experience in cloud environment, preferably AWS.
• Must have good communication skills, both in written and in verbal form.
• Ability to build MS Excel reports by working with technical & business teams for customers
• Able to write basic SQL queries to troubleshoot issues or tickets
• Expert knowledge of Microsoft Excel
• Advanced knowledge of SQL
• Experience with Java programming language
• Experience with technical reporting
  

Other:

• Having knowledge of configuration management tools is preferred.
  

What is Offered:

• Competitive pay and benefits
• Hybrid schedule
  

How to Apply:

Please submit your resume below for this opportunity and to view other positions available, visit our careers page at https://jobs.crelate.com/portal/allyon/

Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.

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