IT Support Technician
Mitsubishi Electric Power Products, Inc.

Position Summary

MEPPI's Corporate IT Department is looking for an IT Support Technician to install, diagnose problems, repair, maintain, and upgrade all PC hardware, software, and equipment. Sucessful candidates will will have at least 2 - 4 years of experience as a computer/network technician working in a manufacturing company.
Essential Functions

• Support all aspects of the computer equipment lifecycle by identifying end of life assets, setting up new assets per corporate standards, coordinating asset replacement with end users, replacing end user computing assets, training users on new assets and decommissioning end of life assets.
• Provide guidance and support to Information Technology users in order to efficiently resolve hardware and software related problems.
• Assist with software and hardware upgrades and new implementation projects.
• Provide end user support for the telephone system and mobile devices.
• Support, maintain, and troubleshoot all multimedia related devices such as projectors, video screens, video conferencing equipment, and intelligent whiteboards.
• Use the corporate helpdesk system to document and track all problems, resolutions, and end user computing assets.
• Follow problems to a timely resolution as required by the Service Level Agreements set by IT Management.
• Collaborate with other members of IT Staff to resolve problems in a timely manner.

• Associate�s degree in a computer related field with 0-2 years� experience as a computer/network technician, or equivalent education and experience.
• Intermediate knowledge of PC repair, configuration, networking, MS Windows, MS Office and other current Company operating system platforms and applications.
• Intermediate written and verbal communication skills.
• Ability to analyze data.