IT Support Technician
MAHLE Industries, Incorporated

Together, we move the world-we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

With more than 72,000 employees, MAHLE generated sales of approximately EUR 9,8 billion in 2020 and is represented in over 30 countries with 160 locations, including 12 major research and development centers. Join our MAHLE team! #StrongerTogether

Your Role & Responsibilities

• SUMMARY This person is responsible for the day to day support of local facility and acts as Field Service support for those issues that cannot be resolved by the shared service center. The role is responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. Position is also responsible for the support of the shop floor IT environment, if applicable in the location.
• Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members.Reviews tickets on a daily basis for the locations he/she are responsible for.Responsible for support of shop floor infrastructure.Ensures all tickets that are assigned are resolved according to established SLA's. If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team.Uses Company software distribution package for the setup and imaging of new PC's.Is responsible for the deployment, setup of new hardware.Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information.Is responsible for the return or proper disposal of end of lease equipment.Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated.Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on.Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to insure needed evidence is being collected. Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs.Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff.Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs.Remains abreast of changes in user and system software and hardware requirements.Ensures location backups are being done and applicable media is stored off site for disaster recovery needs. Travel may be required to help on special projects.

Your Skills & Strengths

• 3+ years related experience and/or training and or combination of internships and experience.
• Preferred but not required: Associate's Degree in related Information Technology or Computer Science field

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

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