IT Support Specialist
EMCOR

Job Title: IT Support Specialist

Reports to: ECS IT Manager

Location: New York Metropolitan Area

FLSA Status: Full-Time / Exempt

Updated: 5/31/2023

COMPANY OVERVIEW

EMCOR Construction Services, Inc. is part of EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. For 10 consecutive years EMCOR Group, Inc. has been named one of the Top 5 "World's Most Admired" Companies in the Engineering and /Construction Industry by Fortune®. EMCOR Construction Services, Inc. provides support to the EMCOR Construction Services (ECS) business which is a nationwide group of 40+ electrical and mechanical companies with annual revenues of $6.7+ billion employs a workforce of 20,000.

For years EMCOR Group, Inc. has been the largest mechanical contractor, and the second largest electrical contractor in the United States. ECS performs projects that are up to several hundred million dollars in revenue, as well as thousands of small projects. The type of facilities built by ECS companies include hospitals, data centers, transportation and water infrastructure, power plants, hospitality/office/residential/education/institutional buildings, refineries, food processing plants, etc. ECS designs, installs and maintains high-performance mechanical and electrical systems that enable safe, effective, and high-quality lighting, electricity, security, plumbing, heating, cooling, and power generation. The EMCOR Construction Services, Inc. team, located in McLean, VA, provides key support for its electrical and mechanical companies throughout the US.

SUMMARY

The IT Support Specialist position reports to the EMCOR Construction Services IT Manager and performs tasks at the direction of the Regional IT Support Manager.

Compensation Range: $94,175-$121,550/year

Other Compensation: Bonus eligible

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

IT Support Day-to-day support as needed to several Operating Companies (OpCos) in the New York Metropolitan Area.

• Computer, software, printer, & mobile device inventory, setup, and maintenance
• Antivirus and patch management and monitoring for computer and server operating systems
• Provide basic Active Directory Users & Computers Support
• Backup maintenance and monitoring
• Provide end user help desk support
• Provide relevant education and training and create documentation for non-technical users
• Ensure that Corporate SOP's are met
• Work remotely and onsite at OpCos to perform IT projects and upgrades
• Manage mobile phones and tablets
• Perform other duties as assigned by EMCOR Construction Services IT Manager

CHARACTERISTICS AND SKILLS

The successful candidate for this role is an individual who demonstrates a high level of service, commitment and execution. The following are required characteristics, knowledge, skills and abilities:

• Possess exceptional customer service skills, patient, well organized, and a good communicator.
• Expertise in computer software, hardware maintenance, and technical support.
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
• Self-motivated with a high attention to detail.
• Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.

REQUIRED EXPERIENCE

• 6+ years IT experience
• Microsoft Windows 10 & 11 Operating Systems Support
• Windows Server 2012 & 2016 & 2019 Operating Systems Support
• Microsoft Office 365
• Microsoft Intune
• VMware x
• Cohesity, Quest Rapid Recovery or similar backup technology
• Microsoft Active Directory and Group Policy

PREFERED EXPERIENCE

• CompTIA A+ Certification
• Microsoft Technology Associate (MTA) Certification
• Carbon Black or similar endpoint security technology
• Microsoft SCCM or similar configuration technology

ADDITIONAL NOTED REQUIREMENTS

• This position is based in the New York Metropolitan Area.
• Frequent travel in the New York Metropolitan Area is required.
• Work hours are generally 40 hours per week but may flex based on needs of the business.
• Six (6) years of progressive IT experience, including at least (3) years of experience in an enterprise environment.

COMMUNICATION SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally physically lift, move, and exert force of up to 50 pounds.
• Occasionally bend, kneel, crouch, crawl, and other related physical positions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, an Employee Stock Purchase Plan, 401(k) Savings Plans, and employee assistance and wellness programs.

#ECS

#LI-CS1

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