This job has expired.
RESPONSIBILITIES:
Kforce has a client in Golden, CO that is seeking a IT Service Desk for a 3 month contract role. This position will work 2 days a week (Tuesday & Thursday) - 10:30am - 6:30pm MST. Hybrid or remote work is an option, but not preferred. 4 hours per day for 4 to 5 days is also an option, but not preferred. Candidates must be able to work until 6:30 PM MST.Summary:The IT Service Desk contractor will provide technical assistance to end-users, ensuring smooth operation of computer systems and excellent customer service. This position involves both in-person and phone-based interactions.First Point of Contact:- Serve as the initial point of contact for customers seeking technical assistance via phone, chat, or email
- Respond promptly and professionally to inquiries
- Perform remote troubleshooting using best practice diagnostic techniques and relevant questions
- Identify and diagnose technical issues efficiently
- Analyze the issue details provided by customers
- Determine the best solution based on the problem description
- Walk customers through the problem-solving process
- Escalate unresolved issues to the appropriate support level
- Provide accurate information about IT products and services
- Maintain detailed records of events, problems, and resolutions
- Gather feedback and suggestions from customers
- Communicate relevant insights to the internal team
REQUIREMENTS:
- Bachelor's degree in IT, Computer Science, or a relevant field
- Proven experience as a helpdesk technician or in a similar customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control tools
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills and a customer-oriented approach
- Familiarity with ITIL workflow, interactive voice response systems, and quality monitoring
- Proficiency in English, verbally and in writing
- Cool-tempered and patient when dealing with challenging customers
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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